Our Leading Support Services

Have you visited the Elcom Reference Site?

Before submitting a support enquiry, have you tried visiting our Reference Site?
You might be able to find the answer there.
You will need a user name and password to the Reference site.

Find your answer on the Reference site

Log a technical support issue

Technical Support Request

Use this form to send technical support questions to the Elcom Support Team.

We will review and answer your support enquiry from 8:30am to 6:00pm.

If you submit your support request within these times, we will acknowledge your support matter within 1 business day.

All fields are mandatory unless otherwise specified.

Tell us who you are

First Name*

Last Name*

Company / Organisation*

Email*

Tell us about the issue

URL of site with issue*

A short one liner summarising the issue*

Description of issue*

Provide as much information as you can.
Please do not add HTML tags into the above textarea. eg <body>, <script> etc.
If you need to attach HTML to your support enquiry, please save it as a .txt file and upload it to the Upload Supporting Documents section below.

Error Message

You may obtain the full error details by logging into your site, going to Admin > Error Log. If possible, please copy and paste the error details above.

Priority*

Low

Normal

Urgent

Immediate (financial business impact)

Upload supporting screenshots/documents

Please attach screenshots, email threads or documents to provide us with more information about this issue.
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Contact any one of our offices

If your matter is urgent, please contact your Account Manager

Sydney, Australia

Level 10
100 William Street
Sydney NSW 2000
Australia
Need directions?
Phone: +61 (02) 8064 0999
Email: [email protected]

Coimbatore, India

4/1 25 A, D B Road,
R S Puram,
Coimbatore, Tamil Nadu
India
641002

Email: [email protected]

Support

Have you visited the Elcom Reference Site?

Technical Support Request

Contact any one of our offices

Sydney, Australia

Coimbatore, India

Elcom delivers engaging web solutions for intranets, digital workplaces, websites, portals and learning management.

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