Intranet Software for Retail Companies

Elcom has partnered with over 1000 organisations including

Retail Industry client logos 1 Retail Industry client logos 2

What is the Elcom Retail Intranet and Portal Platform?

Retail organisations need to communicate clearly across many audiences, from store teams and suppliers to members and customers. Content must be accurate, timely and easy to manage, without adding risk or complexity for IT.

A retail intranet is a secure internal platform used by retail organisations to communicate with store teams, head office staff, suppliers and partners. A retail portal or website supports external audiences such as customers and members with structured, accessible content.

Elcom helps retail organisations deliver intranets, internal portals, websites and customer portals from one secure, scalable platform.

Designed to support operational communication, structured content and long-term governance.

Why work with Elcom

Sophisticated and flexible

Elcom's retail intranet, portal, mobile app and learning management solutions helps organisations engage, connect and support their community. Over 100 modules ensure customisation that meets your specific operational needs.

Unlimited user licensing

Elcom’s unlimited licensing model enables all employees, including part-time and casual employees, to stay informed with personalised communications, even without company emails. This ensures everyone in your team remains connected, no matter their role or location.

Australian support

With our in-house team of designers, project managers, helpdesk support, trainers, and developers, you’ll receive a solution that’s fit for purpose and designed to solve real business challenges. We pride ourselves on working closely with clients throughout the project and beyond.

Built for non-technical users

Designed with non-technical users in mind, Elcom’s platform is intuitive and easy to manage. Granular security settings ensure that everyone has access to the right information, while non-technical teams can seamlessly create, edit, and publish content across all devices.

Built for The Realities of Modern Retail

Retail environments are distributed, fast-moving and constantly changing. Teams operate across locations and brands, information needs to be updated frequently, and multiple audiences rely on different channels.

Elcom supports retail organisations that need to:

Communicate with large, frontline and head office workforces
Share information securely with suppliers, partners and franchisees
Publish content-led retail websites and member portals
Maintain governance, accessibility and compliance at scale
Support collaboration between internal communications and IT teams

Rather than managing separate platforms for each audience, Elcom provides a single retail digital platform that adapts to different use cases.

Enhance communication, engagement and culture

Improve operational communication across retail teams

With Elcom's unlimited user licensing, you can deliver a seamless personalised interface to everyone including seasonal casual workers. The Elcom retail intranet software support consistent messaging, secure access and long-term manageability across retail environments.

Bridge the communication gap

Elcom helps retail staff stay informed with personalised news, notifications, mandatory reads, policies and event updates, tailored to their roles and locations, accessible via company or personal devices.

Foster engagement and connection

Keep your staff connected with each other and the business. Staff can connect easily through location and company wide news, personalised social feeds, blogs, team workspaces, and social Q&A, fostering collaboration and engagement.

Cultivate a positive culture

Put your organisation’s mission front and centre. Elcom allows you to highlight contributions, promote new initiatives, and showcase successful projects, creating a strong sense of community and shared purpose among staff.

Simplify the publishing experience

Elcom was built to be managed by non-technical users with governance, approvals, reports and version control for administrators to maintain oversight over intranet content.

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Boost Efficiency and Streamline Processes

Elcom’s retail intranet and internal portal solutions provide a central source of truth for operational communication and structured content.

Improve staff efficiency

Elcom makes it easy for staff to find the information they need quickly. Provide secure, mobile-friendly access to personalised forms, policies, documents, and videos through the navigation menu and powerful enterprise search.

Offer a single source of truth

With Elcom’s centralised retail intranet, staff always have access to up-to-date organisational knowledge, policies, FAQs, and location-specific data like store performance, ensuring they deliver great customer service.

Simplify HR management

Streamline HR processes by automating forms and workflows for leave requests, expense claims, and other forms, reducing paperwork and speeding up approvals.

Onboard new retail staff fast

With Elcom’s retail onboarding portal, you can easily train new staff. Provide access to manuals, policies, procedures, and forms, and use Elcom’s LMS to deliver custom training and eLearning programs. This ensures staff are up to speed quickly and effectively.

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Trusted by retailers including

I would recommend Elcom to other people. The implementation team were amazing. Central is bringing everything together for our 12,000 employees, with the major benefit being the ability to deliver content and communication to the entire organisation from one location.

Melissa Adeson
Learning & Development Manager
Spotlight Group

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The Elcom CMS provided a platform that enabled a seamless and efficient update to our intranet’s look, feel, and functionality, with zero downtime during the update, zero additional training required for our publishers, and enormous benefits for our team members.

Michael Di Mauro
Internal Communications Manager
Vita Group

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It’s a strong and stable CMS platform with a great team of support staff working alongside you, guiding you through implementing the intranet you want.

Chris Panagiotou
IT Manager
Forty Winks

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See more customer stories

Why Retailers choose the Elcom Portal and Intranet Software

Retail teams choose Elcom because it balances capability with practicality, delivering intranets, portals and websites without unnecessary complexity.

Unlike standalone employee communication tools or complex enterprise DXP platforms, Elcom provides structured governance across both internal and external retail channels.

What retail organisations need	How Elcom delivers
One platform for retail intranets, portals and websites	A single, secure platform supporting internal intranets, supplier portals and customer-facing websites, reducing platform sprawl and duplication.
Structured content and long-term governance	Built-in permissions, workflows and content lifecycle controls designed for complex retail environments.
Scalability across brands, locations and audiences	Multi-site and multi-brand capability with role-based access, enabling central governance with local flexibility.
Enterprise-level reliability	Trusted by enterprise and Australian organisations requiring performance, security and compliance.
Local expertise and long-term partnership	Australian-based support and delivery teams focused on long-term success, not just implementation.

Why Choose the Elcom Retail Intranet Software for Your Store and Frontline Teams

Single integrated platform

Achieve significant cost savings by using one platform to manage your retail intranet, website, multisites, portal and learning management solutions, removing the need for your staff to spend hours learning how to manage and use multiple platforms.

Just switch it on

Elcom’s platform comes pre-configured with more than 100 tested features, modules, and connectors that can be tailored to your needs, enabling you to launch a solution quickly and adapt to evolving requirements.

The interoperable CMS

Elcom has the flexibility to work seamlessly with other business systems such as SharePoint, CRMs, ERPs and identity management systems. You can choose from existing integrations or let our expert team of developers custom build integrations.

Certified and secure

Elcom is a Microsoft Certified Product and independently tested by VeriTest. There is complete security within the Elcom platform, and all modules interact with each other and respect security permissions.

A platform for everyone

It's easy for administrators to manage and non-technical staff to use, yet also flexible for your technical staff to build on the platform.

Future-proof

With the ability to add unlimited users at no extra cost including part-time and casual staff members, and Elcom's in-house team of local specialists, your solution will continue to evolve with your needs.

Why work with Elcom

Unlimited Support, Unparalleled Peace of Mind

We don't simply hand you a product and walk away. We're with you for the long haul.

Experience and industry knowledge

We have been working with retailers for over a decade including Anaconda, Dulux Group, Target Australia, Mecca Brands, Forty Winks and Vittoria Food & Beverage, to name a few.

Local support and helpdesk

Our helpdesk team located in our Sydney head office will provide you with full support for any aspect of the site. Elcom runs a 24/7 support desk for all critical issues and business hours support desk for all other levels.

Full service Australian team

You have access to our in-house team of designers, developers, project managers and business analysts. After deployment, an account manager and training manager ensure you maximise its potential.

Elcom Retail Intranet and Portal FAQs

A retail intranet is an internal platform used to share information with employees and partners across a retail organisation. It typically supports store teams, head office staff and frontline workers with access to news, policies, training and operational updates.

Elcom provides retail intranet solutions that are structured, secure and scalable, making them suitable for large, distributed retail environments.

Yes. Elcom can support both internal and external retail use cases from a single platform.

Retail organisations use Elcom to deliver:

Intranets and internal portals for employees, suppliers and partners
Content-led retail websites and customer or member portals

This reduces platform sprawl while maintaining governance and consistency.

Note: Elcom does not provide ecommerce functionality. Instead, Elcom focuses on content management, communication and portals, and integrates with existing ecommerce and retail systems where required. This allows retail organisations to keep ecommerce separate while maintaining a consistent digital experience.

Elcom is best suited to retail organisations that need both internal intranets and external portals, with strong governance and structured content management.

Elcom Retail Platform Summary

Retail intranet software
Supplier and partner portals
Retail websites (non-ecommerce)
Member and customer portals
Multi-brand, multi-location governance

Platforms like Workvivo and LumApps are primarily focused on employee communications.

Elcom provides a broader platform that supports:

Structured intranets with governance and lifecycle management
External portals and retail websites
Multiple audiences from one system

This makes Elcom a strong option for retail organisations that need more than a standalone communications tool.

Additionally, unlike most intranet tools on the market Elcom is:

Australian owned and operated, with all data hosted locally in secure data warehouses.
An unlimited user licensing platform with accounts created directly within the platform so users do not need to have company email addresses.
Focuses on a partnership model with ongoing assistance post-launch including unlimited helpdesk support.

Enterprise platforms such as Adobe Experience Manager or Sitecore are powerful but often complex and resource-intensive.

Elcom offers:

Enterprise-grade CMS capabilities without unnecessary complexity
Faster implementation and easier day-to-day management
A single platform for intranets, portals and websites
Lower platform and services cost

This balance appeals to retail IT teams seeking control without excessive overhead.

Retail Intranet and Portal Solutions

Empower your retail workforce, streamline operations, and enhance customer engagement, all from one powerful platform.

What is the Elcom Retail Intranet and Portal Platform?