Intranet Solutions for Public Sector | Government Web Solutions

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How Elcom Supports Government Organisations

Government organisations need digital platforms that support internal and external stakeholders, while meeting strict accessibility, security, and governance requirements.

Elcom is an Australian-based government CMS platform provider supporting local, state, and federal government organisations across Australia, providing digital platforms that reflect the realities of public sector work.

Our platform is built to support:

Accessibility and usability by design
Strong content governance and approval workflows
Secure deployment and integration options
Sustainable content ownership over time
Strict data adherence policies

This helps government teams reduce risk, meet compliance requirements, and maintain confidence in their digital channels.

Why work with Elcom

Sophisticated and flexible

Elcom’s CMS for government organisations supports public sector intranets, websites, portals, micro-sites, learning management, and mobile apps, combining robust functionality with pre-built connectors and options for custom development.

Australian-based support

With a dedicated team of expert project management specialists, local designers, account managers, helpdesk support, trainers, and developers, Elcom provides responsible, reliable support throughout the project and beyond.

Unlimited user licensing

With Elcom’s unlimited user licensing model, you can provide full or limited access to staff members, external collaborators and other stakeholders without needing individual email addresses.

Built for non-technical users

Designed for non-technical teams, Elcom’s CMS for government simplifies updating and managing content. Granular security and personalisation settings also ensure the right information reaches the right audience.

Intranet for Government Employees

Empower your staff to work efficiently and stay connected with a public sector intranet, accessible anywhere on any device.

Increase engagement and retention

Create a supportive environment where employees feel informed and valued, whether they’re in the office or on the field, with a personalised web design for government organisations and agencies based on user roles.

Enhance productivity

Enable seamless communication with secure, mobile-friendly access to the latest news, policies, documents, and essential information, keeping staff informed and productive. Automate forms, approvals, and workflows on your public sector intranet, complete with reminders to minimise errors and keep processes on track.

Personalise the experience

Provide employees with a customised interface that aligns with their role. Security permissions ensure each user sees relevant information, tools, and documents, reducing clutter and enhancing usability.

Simplify information access

Offer a single source of truth with easy navigation and search for key information like staff details, organisation charts, FAQs, and policies. Security settings ensure only authorised users access specific content.

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Government Websites Supporting Customers and Communities

Elcom’s government CMS and website platform helps public sector teams manage websites and portals responsibly, ensuring content is accessible, accurate, and easy to update, without unnecessary technical overhead.

Economies of scale

Elcom’s consolidated web platform supports multiple sites, allowing easy creation of unique sites at a fraction of the cost, with no extra licensing fees for sub-sites.

Optimised user experience

Provide an user-friendly site that meets government standards and current WGAC accessibility standards, while enhancing the user journey. Enable personalised content by allowing visitors to input details like location.

Enhanced customer service

Centralise information to reduce inquiries, and offer a member portal where users can update details, access personal information, and submit support requests.

Stable, scalable and secure

Elcom’s secure, scalable platform integrates with internal systems and protects data with role-based access, encryption, and monitoring tools to secure sensitive information.

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One Government Platform for Multiple Solutions

While employees and communities are distinct audiences, government organisations benefit from shared standards, governance, and control.

Elcom brings government intranet and CMS capabilities together on a single platform, allowing teams to:

Apply consistent content standards
Reuse content where appropriate
Maintain clear ownership and accountability
Reduce complexity across digital environments

Intranet and website content remain separate, while governance and structure are shared.

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Trusted by

The features of the Elcom platform have really enhanced our user experience and continue to provide many efficiencies. It is easy to use and this new version has everything we need to power our website. Elcom's can-do attitude has helped us achieve our goals.

Edwin Kuller
Manager - Platforms (Digital) team
Austrade

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I’ve worked with Elcom for several years. First on the Leichhardt Council website and now on the Inner West Council website. There’s always been a high level of reliability and professionalism from the Elcom team. They’ve given us a really great product and provided us with a really great website.

Jessica Prochazkova
Web Coordinator
Inner West Council

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The new look and feel, improved navigation, prominent calls to actions and information architecture, provide a consistent and user-friendly website experience, reinforces the Council brand and helps to attract more people to engage in the digital Dubbo experience.

Dubbo Regional Council

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WHY CHOOSE THE ELCOM DIGITAL EXPERIENCE PLATFORM

One platform, countless benefits

Achieve significant cost savings and economies of scale with Elcom's local, state, and federal government CMS that can be used to build enterprise portals, intranets, multi-sites, sub-sites, eLearning and website design and development solutions.

Accessibility and compliance

With Elcom, government teams can embed accessibility into everyday publishing, maintain visibility over content ownership and lifecycle, reduce risk through structured workflows and adapt to changing policy and regulatory requirements.

The interoperable CMS

Elcom’s public sector CMS works alongside your identity management solution, Microsoft products and other key systems. You can choose from existing pre-built connectors or let our developer's custom build integrations specific to your unique needs.

Certified and secure

Elcom is a Microsoft Certified Product and independently tested by VeriTest. There is complete security within the Elcom platform, and all modules interact with each other and respect security permissions.

A platform for all teams

Administrators maintain site control using access advanced security permissions, while non-technical staff can easily manage content. Elcom supports collaboration between communications, digital, marketing, HR and IT teams without prioritising oneover the other.

Future-proof

With the ability to add unlimited users at no extra cost, a dedicated account manager and a team with over two decades of experience delivering proven web design for government organisations, your solution will continue to evolve with your needs.

Why work with Elcom

Unlimited Support, Unparalleled Peace of Mind

We don't simply hand you a product and walk away. We're with you for the long haul.

Experience and industry knowledge

We have been working with non-profits for over a decade. We pride ourselves on working closely with clients to deliver a digital solution that makes a real difference to their community.

Local support and helpdesk

Our helpdesk team located in our Sydney head office will provide you with full support for any aspect of the site. Elcom runs a 24/7 support desk for all critical issues and business hours support desk for all other levels.

Full service Australian team

You have access to our in-house team of designers, developers, project managers and business analysts. After deployment, an account manager and training manager ensure you maximise its potential.

Government Intranet, Website and Portal CMS FAQs

How Elcom supports government websites and communities in several ways including:

Accessibility-first content design supporting WCAG requirements
Publishing workflows with review and approval
Consistent management across multiple sites and audiences
Reusable content to reduce duplication
Support for ongoing change and improvement
Ability to create unlimited multi-sites and sub-sites

Elcom is designed to support accessibility and compliance requirements common in Australian government, including WCAG guidelines. Accessibility is embedded into content templates and publishing workflows, helping teams create compliant content as part of everyday processes rather than as an afterthought.

The platform also supports structured approvals and auditability, helping organisations maintain visibility and reduce compliance risk over time.

Finally, all data is housed in secure data warehouses locally in Australia.

Elcom supports local, state, and federal government organisations across Australia. The platform is scalable and configurable, making it suitable for smaller councils as well as larger, multi-department agencies.

Its combination of usability, governance, and flexibility allows government teams to manage complex content environments while maintaining control and clarity.

Open source CMS platforms can offer flexibility, but government organisations often require strong governance, clear accountability, and long-term support.

Elcom provides a purpose-built government CMS, website, portal and intranet platform with structured approval workflows, defined content ownership, accessibility support, and ongoing vendor backing. This helps reduce risk, support compliance, and ensure sustainability over time.

While open source solutions may reduce upfront licensing costs, government teams should also consider ongoing development, security management, and maintenance responsibilities. Elcom offers an ongoing supported platform model with in-house Australian based team designed to provide confidence, clarity, and control across intranet, portal and website environments.

Yes. Open source CMS platforms require configuration, custom development, hosting setup, security management, and ongoing maintenance through an external agency or systems integrator to implement and support the solution.

This model can offer flexibility, but it also means responsibility for coordination, upgrades, and long-term sustainability may sit across multiple parties.

Elcom provides a supported platform model, where implementation, governance, and ongoing platform responsibility are clearly defined and delivered by their in-house Australian based team. This gives government teams a single point of accountability and reduces complexity over time.

Government Intranet, Portal and Website CMS Platform

Web design and development for government organisations

How Elcom Supports Government Organisations