We chose Elcom to design and build our new website and intranet. We already had a great partnership with the Elcom team, who have been our website provider for a long time, and knew their CMS offered everything we needed. We decided to launch the intranet as a sub-site of the main website. Since we were upgrading the website to the latest product version, it was a good time to redesign it as well.
The motivation for us to create a new intranet came from employee feedback, especially those on the ground getting the job done. We ran a lot of employee engagement surveys and classified the data into micro-level groups. We were able to see what pain points different areas experienced, such as regional offices vs those in Sydney near head office.
Once we had a solid team together, it helped to push along the project internally. Elcom’s expert team was always readily available to guide us, and they have structures in place, so we always kept on top of what needed to be done.
The Star Group website now has a new modern and uncluttered look and feel. It is easy to navigate and mobile responsive. Given the large number of projects shown on the website, we use Elcom’s meta tagging feature to classify projects by section, service, region and status. This lets visitors drill down to view the most relevant projects for their needs.
We're currently rolling out the intranet in phases, so we don’t overwhelm our staff. The first stage introduced expected functions such as quicklinks to other systems, document management, search engine, as well as the corporate directory and organisation charts updated via an Active Directory integration. We also use meta tags on our intranet, so documents dynamically appear in both the Documents section, where all documents are housed, and contextually in sections across the intranet.
We’ve set up several automated processes using forms and workflows to manage everything from travel requests to internal job applications. As part of our commitment to safety, we have a HSEQ (Health, Safety, Environment, & Quality) section with news, quality checklists, safety datasheets, project HSEW setup form and incident tracking. Staff simply fill in an incident notification form for workplace injuries, equipment damage and other incidents. This triggers a workflow requesting approval. Once approved, the system generates an article that appears in the Incident Library, which can then be found via search or filtering through all incidences. It can also trigger support tasks to be completed to enable efficient tracking management.
We’re excited about the learning management system (LMS). Different training courses, such as General Induction, Manual Handling Awareness Training and General Warehouse Induction, will be available for staff, where they can then enrol in and complete at their own pace. Administrators will be able to report on individual and team results, as well as attendance levels to monitor progress and success.