Elcom built and provides hosting for the Western Sydney Local Health District (WSLHD) website and has maintained a great working relationship with them. As ECAV is a statewide training service auspiced by WSLHD, we decided to deploy our new website as a multi-site of the WSLHD website.
The implementation was streamlined and well organised and we launched on our planned date. We revamped all the content, liaising with the ECAV portfolios and many different people. The Elcom team were very helpful in getting the content population on the website done when it was available. We had our key piece of artwork by an Aboriginal artist that we wanted to celebrate, and we were able to use that as a guide for the design. The Elcom team took what I envisioned and just made it better.
The Elcom team are professional, knowledgeable and felt like part of the ECAV team. Our Elcom Project Manager was always available for me to consult with and really responsive as well. Elcom’s training Manager was fantastic and available for a lot of questions we had about our website.
The new website ties into the NSW health branding while also reflecting ECAV’s heart and soul. We incorporated Aboriginal colour schemes and featured artwork from Aboriginal artists throughout the site.
The website delivers on our key objectives of usability and accessibility. We kept the website navigation and content focused on guiding visitors straight to what they needed. On the homepage, we have six key icons that provide quicklinks to the areas we know people are most interested in. We incorporated several features and design choices to meet accessibility guidelines. This includes having toggles on the front screen to assist people with disabilities.
We have been able to build a highly functional and user-friendly course listing page. People can easily filter by area of interest and workshops available, search by keyword and refine results with a combination of filters. They can apply for a scheduled training course and workshop or request training for their area through an online form which triggers a workflow to notify administrators.
Training courses are dynamically displayed using data retrieved from an external web service that we use to manage and update courses. An offline service runs once a day to retrieve this course data. Each course has an informational PDF that is downloadable from the course listing page. As part of processing the data, the PDFs are automatically uploaded into the Elcom Document Library and courses are colour coded according to which portfolio it belongs to.
In addition, ECAV develops a range of resources that can be purchased online. The prices vary depending on the person's role and organisation and we also offer free downloads as well. Our store is managed through the Ecwid e-commerce platform and has been integrated into the Elcom Platform. People can add items to their basket, view shopping carts and track orders on our website. Visitors don't know they are using a different platform at all. When items are checked out a notification is sent to ECAV for the team to invoice and process.