The process of selecting a suitable provider involved a thorough search based on cost, functionality, and support offered during and after the project.
The Elcom platform provided everything we needed. Having what we required built into the intranet from day one was extremely helpful for launching within a short timeframe. Working with an Australian provider, ensuring our intranet information was hosted in Australia, and having access to a local support team for ongoing assistance were also factors for choosing Elcom.
The entire project was seamless, and it was clear from the outset that the platform would meet our needs. The support was outstanding, and we never had to worry about what we needed to do. Our project manager was always on hand if we needed anything and was excellent at coordinating everything. The training sessions were also fantastic. The ability to record them has proved invaluable, as we can timestamp them, allowing staff to find exactly what they need when they need it.
In developing the intranet, we prioritised the user experience to ensure staff could easily find what they needed. We now have an intranet that provides quick and efficient access to necessary resources and advice including a people finder, and knowledge bases with advanced dropdowns and filters for precise search results. Additionally, staff can customise their experience with options like favourites and preferences, so they can locate information that interests them straight away.
Professional learning events are a big component of our service delivery to school staff. The events manager automates enrolments and reminders. We can use the online forms to register people and workflows automatically send a reminder on a certain date. This simplifies the process significantly and alleviates the administrative burden for event organisers.
For new staff awaiting account setup, the intranet offers specially designed pages that communicate vital information without appearing in search engine results.
We’ve also developed a comprehensive induction section for our staff based in central offices, serving as a consistent resource to refer back to at any time.
We're currently rolling out the intranet in stages, catering to different user groups with tailored permission settings to control who can see what. General information is available to all staff, while specific sections cater to particular groups such as central office personnel and senior leaders. We also have a section for publishers with useful hints and tips, enabling them to easily access the tools they need to continue to develop the intranet. Additionally, certain core groups have requested private pages for information sharing.