Sydney, Australia – Elcom, a leading Digital Experience Platform used by over one million end users, has successfully implemented a new intranet for Chempro Chemists, one of Australia's fastest-growing pharmacy groups. The project has streamlined communications across Chempro's network of 167 stores.
Facing challenges with their previous communication methods, Chempro sought a solution to unify and simplify information sharing among their 1,800 store employees.
Employees relied on shared store email inboxes for important updates, often resulting in missed key information. Previous attempts to develop an intranet failed, leaving Chempro with an urgent need for a reliable vendor to deliver a functional solution to a tight deadline.
Elcom was selected for its proven Digital Experience Platform, which met all of Chempro's needs, its strong support capabilities, and its ability to deliver within Chempro's tight deadline.
The new intranet serves as a single source of truth for all store communications, featuring a shared store login system that maintains secure access while simplifying account management in a high-turnover industry. Employees are encouraged to log in twice a day to stay informed, so that important tasks can be actioned promptly. This streamlined communication approach has significantly reduced the burden on both store employees and head office staff.
Nikki Goodger, Head of People & Culture at Chempro Chemists, praised the new system, "The Elcom intranet has become our primary communication tool, connecting our head office with all store-level employees and replacing the previously cluttered shared email inbox system. It's really helping streamline our processes and ensuring that critical information reaches the right people at the right time. The Elcom team was fantastic, from our project manager to the training manager. They provided invaluable guidance, and the feedback from our stores has been overwhelmingly positive, with many employees highlighting how much easier it is to access the information they need."
Beyond improving operational efficiency, the new intranet has fostered a stronger sense of community within Chempro. Features like announcements and acknowledgments facilitate the sharing of employee stories, reinforcing the company's culture and values.
Josh Anstey, Customer Solutions Director at Elcom, commented on the project's success, "We're thrilled with the outcome of this intranet for Chempro Chemists. Our team worked closely with Chempro to deliver a solution that not only met their immediate needs but also provided a platform for future growth and improved operational efficiency. This project showcases Elcom's ability to deliver great solutions on time and exceed client expectations."
As Chempro Chemists continues to expand, their new Elcom-powered intranet will play a crucial role in maintaining clear communication, ensuring consistent service quality, and supporting their commitment to providing expert advice and convenient retail experiences to their customers.
Read the full case study here.
About Elcom
Elcom partners with organisations to build engaging intranets that empower staff to perform their best, anywhere and on any device. Built on the Elcom Digital Experience Platform, the out-of-the-box intranet includes over 100 functional modules and multiple third-party connectors, easily customised to meet your needs. The platform also extends to portals (board, client, member, supplier) and features a built-in learning management system for online training, onboarding, and compliance. Elcom is used by organisations across all industries including Mecca Brands, Bapcor, Catholic Schools NSW, Kia Motors Australia, H&R Block and Orica.
About Chempro
Chempro Chemists is one of the fastest growing pharmacy groups in Australia. There are currently over 150 Chempro Chemists in South-East Queensland and Northern New South Wales.
We pride ourselves on our service and expert advice and now we would like to offer you access to our new online chemist to provide you with a convenient and private retail experience.