We’re excited to announce our new website is here! We’ve given it a complete overhaul – new site architecture, content and images wrapped up in a cleaner look and feel.
Digital transformation in the workplace is about making processes more efficient in order to provide added value services to customers in competitive industries. Here are important considerations you need to be aware of.
Effectively measuring mobile intranet success can help you optimise the mobile experience for all employees, and not just those who own one type of device.
Here are some key approaches and best practices to help you get the most out of measuring your intranet.
Effective collaboration is key your organisation's success. Discover why collaboration in the workplace is important, key benefits & what you need to know.
Recently, digital workplace has become the new buzzword. This accelerated change within the last 10 years can be attributed to the following three phenomenon:
Discover what a digital workplace is, why you need to adopt it, common misconceptions and a strategy for building an effective digital workplace.
Need ideas on how to ensure your audience stay engaged with your member portal? Read on.
A web portal is a gateway to many online services so getting authentication right is a high priority. This is how you can achieve this.
Your customers and future customers expect to engage with your website via a mobile phone or tablet. Is your website mobile responsive?
Over the past several years, mobility has caught the eye of many enterprises looking to increase productivity, communication, culture, collaboration, engagement and customer service, among others. In this article, we look at the future of mobility in the workplace, and the trends that we can expect to see going forward.
In this blog we take a look at managing HR processes and supporting the IT helpdesk, both critical to getting people on board and keeping them connected, and both effective in increasing engagement when delivered via your intranet.
In an earlier blog we introduced you to 12 key business processes that deliver measurable value to the organization and the people working there. Some processes will resonate more with some organizations than others. However, many of the principles and features in one process can be applied across different or related processes.
Sharing our thoughts on a recent customer experience is second nature to most of us, and studies have shown we are more likely to share negative experiences than positive ones. Here are five tips for making sure you are always getting great reviews.
Recently, there seems to have been a re-emergence of the term community portal. There’s no mystery to it though and it’s a concept that’s been around for some time.
68% of customers are willing to pay more if they believe the company will provide excellent customer service. We’ll look at the 5 ways to upgrade your customer’s experience from run of the mill to first class.
This year, there were several insights into mobile adoption trends, as well as general internet growth predictions.
Native apps are now a must-have conduit to smart device empowered audiences everywhere. But what about the mobile Web? Should marketers target this interface as a way to reach buyers? The answer is a resounding yes and here’s why.
Moving web sites from http to https is becoming more common as companies aim to improve security, and take advantage of the slight algorithm benefit that Google gives to secure sites. In the following we’re going to cover the main considerations and actions related to switching an elcomCMS managed site.
When an intranet facilitates everyday work then employees will visit regularly. And when individuals work more efficiently and effectively, organizations benefit. Productivity is increased, processes speed up, costs are reduced, risks are minimized and services are improved. A great intranet results in a 'win-win-win' situation for organizations, employees and managers.
If you haven’t already, be sure to check out our related resources. We recently published the Intranet Health Check Video, Intranet Evaluation Guide and the 6 Step Guide for a Social Intranet Business Case. When performing an intranet health check, following these steps will ensure the best results.
Find out what customer experience (CX) really means, and how you can improve CX within your organisation. Read the blog post.
Elcom’s Intranet Evaluation Guide has been designed to help you choose the right intranet by outlining the six key elements of making a buyers decision, ensuring you find an intranet that meets your organization’s needs. This article will outline the fifth & sixth elements to continue to guide you during your intranet decision.
This article will outline the third & fourth elements to continue to guide you during your intranet decision.
Social intranets for business provide a modern framework for employees to do their jobs efficiently and encourage engagement and communication in both the physical and digital workplace. The success of an intranet determines the success level of client service.
A key aspect of successful intranets is the ability to support mobile users. With the growing number of people telecommuting, traveling for business and working from remote locations, a mobile-friendly intranet is integral not optional. Here are eight reasons why your intranet must be mobile-friendly.
Using Google Analytics with your intranet (internal website) is easier than you think. We'll cover how to set up analytics on your Elcom intranet.
What are the most popular communication tools used? What trends will change organisation communication? Read the article to find out.
Through six stages our new eWorkbook details the individual steps you need to take towards developing a good business case for a social intranet, and gives relevant tips and tricks to help you achieve this goal. This blog post will go through the fifth and sixth stages.
One of the most important factors in prudent data collection is the proper integration and standardization of said data. Without organising customer data properly it may become impossible to efficiently examine data in order to help determine/influence further business practices.
Our eWorkbook, 6 step guide for a social intranet business case, is an insightful methodology which aims to provide readers with a comprehensive guide to establishing a compelling business case for their social intranet strategy. This blog post is the third in a series of four, discussing some of the most important items within the guide.
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