Elcom is one of Australia’s leading website development providers, with a local in-house team, custom design and ongoing support.
Elcom consistently ranks as one of Australia's leading website development providers, serving over 100 organisations across healthcare, government, education, and corporate sectors.
With 20+ years of local experience and a complete in-house team, we've refined our approach to deliver websites that actually drive business results, not just look impressive in portfolios.
What Makes Website Development Actually Work in Australia
After two decades building websites for Australian businesses, we've learned that successful website strategy projects share common elements. The providers who consistently deliver results focus on local expertise, comprehensive service, and genuine long-term partnership rather than flashy designs that fall apart six months later.
Critical success factors include:
- Local team accountability for communication and project delivery
- End-to-end expertise from strategy through ongoing optimisation
- Platform flexibility that evolves with business needs
- Realistic timelines based on proven methodologies
- Ongoing support that actually works when you need it
These are lessons learned from watching hundreds of Australian website projects succeed or fail based on getting these fundamentals right.
Why Elcom Leads Australian Website Development
Here are the key reasons why Elcom continues to lead the Australian website development landscape
1. Complete In-House Team Eliminates Project Risk
Most development companies outsource critical components, from design to freelancers, development offshore or support to third parties. This creates communication gaps, quality issues, and accountability problems that derail projects.
Our integrated Sydney-based services team includes strategists, UX designers, developers, project managers, and ongoing support specialists. Direct communication and consistent quality standards eliminate the typical frustrations of multi-vendor website projects.
"It was a true collaboration and partnership. [Elcom] were extremely responsive and felt like an extension of the ECAV team." - NSW Health Education Centre Against Violence
Find our more about Elcom's world class services.
2. Future-Proof Platform Architecture
Many developers build websites that become obsolete within 2-3 years, requiring expensive rebuilds. We use our own enterprise CMS platform that's designed for long-term evolution rather than short-term solutions.
Our platform approach delivers:
- Scalable foundation that grows with your business
- Content management that empowers non-technical teams
- Integration readiness for future system connections
- Security and performance that evolves with emerging needs
Long-term value: Clients typically enhance their websites for 5-7 years without requiring complete rebuilds, dramatically reducing total cost of ownership compared to typical development approaches.
3. Unlimited Ongoing Support That Actually Works
Most developers disappear after launch, leaving businesses struggling with technical issues or expensive hourly support contracts. We include unlimited helpdesk access, dedicated account management, and regular updates as standard.
Comprehensive support includes:
- Unlimited technical assistance and content help
- Regular security updates and performance optimisation
- Training for your internal teams
- Proactive monitoring and issue resolution
"After years of working with the Elcom team, our expectations were already high, and they absolutely met them. We can’t praise the quality of their work and their level of professionalism enough. They've truly helped us deliver a website that we're very happy with." - Shore School
4. Integrated Digital Ecosystem
Rather than managing separate providers for websites, intranets, and digital marketing, Elcom handles all digital requirements from one platform. This consolidation delivers consistent branding, simplified management, and significant cost savings.
Our platform spans websites, staff intranets, client portals, learning management, and workflow automation. This provides a complete digital foundation that grows with your organisation.
Using Elcom, Country Fire Authority is able to maintain its position as a trusted and reliable source of information, helping to deliver dynamic digital experiences to their 50,000+ volunteers, 1,300+ staff and over 2 million Victorians.
For more insights, check out 'Top 7 Reasons to Choose Elcom for Your Website Development'.
Using Elcom, CFA is able to maintain its position as a trusted and reliable source of information, helping to deliver dynamic digital experiences to their members and the general community through the public facing website, members intranet and news website. The Elcom Platform integrates external data sources to dynamically display localised and time-sensitive information on public-facing websites.
Country Fire Authority
Read the case study
How We Compare to Common Alternatives
Elcom vs. Large Digital Agencies
- Cost approach: Fixed-price projects vs complex hourly billing
- Team consistency: Dedicated specialists vs rotating account staff
- Local focus: Australian expertise vs global agency overhead
Elcom vs. Headless CMS
- Vendor approach: In-house team vs external partners
- Security updates: Automatically managed in-house vs relies on external partners
- Long-term support: Unlimited helpdesk support vs charge for ongoing support
Elcom vs. WordPress
- Project capacity: Complete service team vs individual limitations
- Business continuity: Established company vs individual availability risks
- Long-term support: Dedicated team vs personal dependency
Elcom vs. Offshore Development
- Communication: Direct local contact vs timezone/language barriers
- Quality standards: Proven methodologies vs variable contractor quality
- Legal protection: Australian entity vs international complications
| Criteria |
Elcom |
Agency Only |
Headless CMS |
WordPress |
| Licensing & costs |
Includes platform + unlimited users. Predictable support. |
Project fee + change requests. Ongoing retainers. |
Multiple vendors. Usage and build costs add up. |
Low licence. Add-ons, security hardening and plugins add cost. |
| Launch speed |
Proven templates or custom. Go live in weeks. |
Varies by resourcing. Often longer. |
Front end built from scratch. Longer cycles. |
Quick for basic sites. Slower for enterprise needs. |
| Security & compliance |
Enterprise controls, audit, Australian hosting options. |
Depends on tech stack and partner. |
Strong but complex to operate securely. |
Requires careful hardening and plugin control. |
| Support |
Local Australian team. Training and named manager. |
Account team changes by project. |
Vendor tickets + separate integrator. |
Community, host, or agency support. |
Real Results from Australian Clients
Our 2024 client data shows consistent performance:
- 95% on-time delivery rate for website launches
- Average partnership length: 7+ years of ongoing collaboration
The Elcom Development Process
We've refined our methodology over 20+ years for consistent results:
- Phase 1-2: Strategic Discovery. Understanding your business objectives, user needs, and technical requirements
- Phase 3-4: Design and User Experience. Creating wireframes, visual designs, and responsive layouts that convert
- Phase 5-6: Development and Integration. Building robust, scalable solutions with proper testing and integration
- Phase 7-8: Launch and Optimisation. Content migration, team training, and performance optimisation
Is Elcom Right for Your Business?
So, why choose Elcom? Elcom works best for Australian businesses that value:
- Professional expertise over amateur risk-taking
- Local partnership over offshore complications
- Long-term value over short-term cost cutting
- Proven results over experimental approaches
We excel with:
- Professional services requiring credible, conversion-focused websites
- Healthcare organisations needing compliance and patient portal integration
- Educational institutions managing diverse stakeholder communities
- Government agencies requiring accessibility and transparency compliance
Ready to Start Your Website Project?
The right website becomes a strategic business asset that drives growth for years. Our consultation process helps determine whether we're the right fit for your specific requirements.
We don't believe in high-pressure sales. After 20+ years, we know successful projects start with thorough understanding, not quick decisions.
Book your website development consultation →
Discover why Australian businesses choose Elcom as their trusted digital development partner.