Elcom is one of Australia’s leading intranet providers, offering unlimited users, local support and fast deployments for medium to large organisations.
Elcom consistently ranks as Australia's leading intranet provider, trusted by over 100 organisations including NSW Government agencies, major healthcare networks, and educational institutions.
With 20+ years of local experience and unlimited user licensing, we've refined our approach to deliver intranets that actually improve productivity and engagement, not just replace email with more digital clutter.
Why Elcom Leads Australian Intranet Solutions
Here are the key reasons why Elcom leads the Australian intranet solutions sector.
1. Unlimited Users Without Budget Surprises
Most intranet platforms charge per user, creating budget nightmares for organisations with large frontline workforces. HR hesitates to include casual staff, IT restricts access to reduce costs, and finance faces unpredictable annual increases.
Elcom's unlimited licensing means everyone gets access, executives, office staff, frontline workers, contractors, even board members, without additional fees. This approach saves Australian organisations thousands of dollars annually as their workforce grows compared to per-user competitors while ensuring true organisation-wide communication.
"The cost and time savings are huge for Hino. With the Elcom platform, my team and I can keep adding new solutions and applications to automate manual and time-consuming processes at no additional cost." - Hino Australia
2. Local Australian Support When You Need It
When your intranet experiences issues or needs urgent updates, you need immediate access to experts who understand Australian business requirements, not offshore support tickets managed from another timezone.
Our Sydney-based team provides same-day responses during Australian business hours, cultural understanding of local workplace requirements, and direct relationships with the people who built your solution.
Client satisfaction speaks volumes: 94% of our clients rate support as "excellent" compared to industry averages of 67% for offshore-supported platforms.
"I don’t think I can speak highly enough of the Elcom team. The support they have provided us has been substantial. At its core, we wanted an intranet that works for people and lets them find the information they need to do their jobs and that's exactly what this intranet does." - Wellways
3. Rapid Implementation That Delivers Value Fast
While competitors take 16-20 weeks to launch basic intranets, Elcom Intranet Packaged deployments typically go live in as little as 6 weeks. Our proven methodology and pre-built templates eliminate lengthy development cycles, getting your team productive faster.
Implementation advantages:
- Pre-built templates based on hundreds of Australian deployments
- Experienced local project teams who understand organisational change
- Realistic scoping that avoids over-promising and under-delivering
- Comprehensive training that ensures adoption success
- Post-project team to assist with phased intranet roadmap approach
"Within two weeks of our initial call, Elcom presented a concept demonstrating the user-friendly nature of the platform and how it would work. Elcom's fast turnaround continued throughout the project, and everything was delivered on time." - Chempro Chemists
For organisations with more complex requirements that require custom development and integrations, Elcom also offers custom intranet solutions.
Related resources:
4. Built for Australian Compliance and Frontline Workers
International platforms often struggle with Australian-specific requirements around accessibility, privacy, and frontline workforce inclusion. Having served only the Australian market for 20+ years, we've built these requirements into our platform's foundation.
Native capabilities include:
- WCAG 2.1 AA accessibility compliance across all features
- Privacy Act 1988 compliant data handling
- Frontline worker access without requiring corporate email accounts
- Australian data hosting for sovereignty requirements
Competitive advantage: When clients need compliance audits or accessibility assessments, everything passes without expensive modifications because compliance is architectural, not retrofitted.
5. One Platform for Multiple Digital Needs
Rather than forcing organisations to manage separate vendors for intranets, websites, and portals, Elcom handles all digital requirements from one integrated platform. This consolidation delivers consistent user experience, simplified training, and significant cost savings.
Our platform spans staff intranets, public websites, client portals, learning management, and workflow automation, providing complete digital infrastructure that grows with your organisation.
Business impact: Saint Ignatius College Riverview shut down 6 separate platforms as a result of bringing in Elcom, reducing annual software costs by thousands of dollars a year while improving user experience and administrative efficiency. - Saint Ignatius College Riverview
Real Results from Australian Organisations
Our client performance data last year shows consistent success:
- 95% + client retention rate over past 5 years
- 92% satisfaction rating for support services
- Over 94% active users of the award-winning intranet
- 10x ROI of their award winning white-label portal
- ROI within 3-4 months of launching their school portal
How We Compare to Common Intranet Alternatives
Elcom vs. Microsoft SharePoint
- User access: Platform-native accounts vs M365 licensing requirements
- Cost model: Unlimited users vs per-user fees
- Content management: Purpose-built for communication vs document collaboration tool
- Support: Direct Australian team vs Microsoft partner network
Elcom vs. Headless Platforms
- Cost model: Unlimited users vs per-user fees
- Platform model: Templates and packaged starts vs build from scratch
- Launch timeline: In as little as 6 weeks vs longer build and testing
- Support model: Same-timezone team vs external vendor support
Elcom vs. International Platforms
Local expertise: 20+ years Australian focus vs global approach
- Support model: Same-timezone team vs offshore ticket systems
- Compliance: Built-in Australian standards vs retrofit requirements
- Cultural fit: Local market understanding vs generic solutions
- Support model: Same-timezone team vs external vendor support
| Criteria |
Elcom |
SharePoint |
Headless CMS |
International Platforms |
| Licensing |
Unlimited users included. Guest/kiosk users without company email. |
Often per-user via Microsoft 365. Extra costs for external/guest users and add-ons. |
Seat-based + usage tiers. Front-end build and hosting add to cost. |
No licence fee. Ongoing dev, hosting and maintenance costs. |
| Launch speed |
Templates and packaged starts. Go live in weeks with guided rollout. |
Basic sites are quick. Full intranet needs customisation and governance, often longer. |
Front-end built from scratch. Longer build and testing cycles. |
Longest timeline. Full scoping, design and development. |
| Frontline access |
Accounts without email, mobile app, kiosks and targeted comms. |
Frontline plans exist but add cost and setup. Permissions can be complex. |
Requires custom auth and UX. Mobile access usually a separate build. |
All custom. Time and budget heavy to get right. |
| Support |
Local Australian team. Training and a named account manager. |
Docs and global support. Often rely on internal IT or a partner. |
Vendor ticket support. Implementation partner usually needed, separate from platform developer. |
External agency or partner, separate from platform developer. Risk if people or vendors change. |
Success Across Australian Sectors
- Healthcare Networks: Connecting doctors, nurses, and support staff across multiple locations with secure, accessible communication tools.
- Government Agencies: Delivering compliant internal communication that meets accessibility standards and transparency requirements.
- Educational Institutions: Coordinating teachers, administrators, and support staff across multiple campuses with budget-conscious solutions.
- Corporate Enterprises: Integrating frontline workers with head office teams through mobile-friendly, easy-to-use platforms.
The Elcom Intranet Implementation Process
The Elcom team have refined our services deployment methodology over 20+ years for consistent results:
- Phase 1: Discovery and Planning. Understanding your communication challenges, user needs, and technical requirements
- Phase 2: Design and Content Strategy. Creating user-friendly navigation, content structure, and visual design aligned with your culture
- Phase 3: Development and Integration. Building your intranet with necessary integrations and custom features
- Phase 4: Training and Launch. Comprehensive user training, change management support, and go-live assistance
Timeline advantage: Elcom Intranet Packaged Solutions can launch in as little as 6 weeks compared to 16+ weeks typical for SharePoint implementations.
Is Elcom Right for Your Organisation?
To summarise, Why Elcom? Elcom delivers exceptional value for Australian organisations that prioritise:
- Predictable costs over per-user licensing surprises
- Local relationships over offshore support tickets
- Proven solutions over experimental platforms
- Frontline inclusion over office-only communication
- Long-term partnership over transactional vendors
For a more detailed discussion, we recommend you read 'Elcom vs the Rest: Why Organisations Choose Elcom’s Intranet Software'.
Common Questions About Elcom's Intranet Platform
Here are the top questions we get asked about the Elcom platform:
What makes Elcom different from SharePoint for intranets?
Unlike SharePoint, we offer unlimited user licensing without M365 account requirements, crucial for organisations with frontline workers. We also provide local Australian support and faster implementation.
Can Elcom integrate with our existing Microsoft 365 environment?
Yes, we have pre-built connectors for M365, SharePoint, Teams, and Active Directory. We also offer single sign-on integration so employees use one login across all systems.
How do you ensure compliance with Australian regulations?
Elcom meets WCAG 2.1 AA accessibility standards and Privacy Act 1988 requirements natively. All data is hosted within Australia, and we're experienced with government and healthcare compliance requirements.
What happens after the intranet launches?
We provide unlimited phone and email support, regular security updates, ongoing training for new staff, and dedicated account management.
How quickly can we see results?
Most organisations achieve target adoption rates within the first month. Productivity improvements typically become measurable within 3-6 months as teams adapt to more efficient communication workflows.
Ready to Transform Your Internal Communications?
The right intranet becomes a strategic asset that improves productivity and employee satisfaction for years. Our consultation process helps determine whether we're the right fit for your organisation's specific needs.
We focus on understanding your communication challenges rather than selling software features. After 20+ years, we know successful intranets start with genuine business understanding.
Book your intranet consultation →
Discover why leading Australian organisations choose Elcom as their trusted intranet partner.