Broaden your portfolio of services with training management via your members’ CMS portal
Content management systems (CMS) are typically used for publishing content but can also offer a training management capability which supports your need to offer training and education to your members, customers or workforce, online via CMS portals.
The right training management tool will track the training progress and history of users. It will enable sophisticated management of training programs with visual training pathway designers, simple tools, online payments for units on registration and powerful reporting.
A study on the importance of employee training for the organisation’s success published in the International Journal of Science and Research concluded training resulted in improved morale, less supervision requirements and increased productivity.
Training is important for your workforce but also as a service for your customers with potential to generate revenue. A web CMS platform that has the capability to deliver courses via your portal makes the business case even more compelling.
What to look out for
Here are some features to consider for your online training course delivery.
Visual course program interface
A visual user interface for mapping training programs, viewing employee progress and awarding competencies is a key feature of a modern course management system.
Management and administration
The training application should make it easy to run courses with material hosting (files, videos, etc), a calendar for session times and student history. A good training system will also manage events, help people book resources and facilitate online payments for courses.
If your online training application is standards-based (like the SCORM standard) you can purchase third-party training packages and run them on your system. This saves the hassle of repackaging the content for your training environment.
With multi-site capability you can run many different training courses on the same Web CMS across public Web sites and member based portals. This is useful for organisations with many brands, branches and locations.
Utilising the training capabilities of your web CMS via a secure member portal brings the added flexibility to offer courses to both internal staff and public customers on the one single platform and website instance. Here are two examples of organisations that have successfully implemented online training.
Fair Work Ombudsman Website, Portal and LMS
The Fair Work Ombudsman (FWO) originally had a website but had no way of communicating with customers through it. They identified the need for an integrated lean portal solution that had content management capability.
The Training Centre where Australian employers and employees can undertake workplace related courses is available to all visitors of the website. This is run on the Elcom platform and is a SCORM compliant LMS.
The introduction of the integrated portal, meant that employers and employees can now receive personalised information and access self-service tools such as saving results from pay tool calculators and certifications from online training courses they have completed.
This presents users with a personalised, connected and seamless online experience. At the same time, a user-friendly administration makes it easy for staff to keep content up-to-date.
Game on for training?
What does the future hold for training? Trends like virtual reality (VR) and gamification are bringing exciting dimensions to learning and development programmes. VR can be used to “immerse” a person in a training environment to gain situational experience and gamification turns training into a “sport” where points are scored and goals are achieved.
Training delivery has come a long way and today’s technology is taking it a step further by enabling integration through a CMS portal platform for greater engagement and commercial potential.