An efficient and well-structured intranet is no longer a luxury but a necessity.

It’s the digital HQ of an organisation, connecting employees, fostering collaboration, and streamlining workflows.

But with so many options and configurations available, how do you design an intranet that truly meets your company’s needs?

We’ll explore different best practice intranet structures to ensure your intranet not only supports but enhances your organisational goals. From centralised to decentralised models and from department-focused to function-based layouts, we’ll cover all the bases to help you make informed decisions.

Understanding Intranet Structures

Intranet structure best practices are about finding the right balance that suits your organisation's unique needs and workflows.

Centralised, Decentralised and Hybrid

Part of the intranet design process requires you to choose between a centralised, decentralised, or hybrid structure is crucial.

Each approach has its own set of benefits and considerations.

Centralised Structure

A centralised intranet structure consolidates all information and resources in one place, managed by a dedicated team. This setup helps with consistency and control, making it easier to maintain the best practice intranet structure. However, it may become a bottleneck, slowing down the dissemination of information.

Decentralised Structure

On the flip side, a decentralised structure empowers individual departments or teams to handle their own intranet content management. This approach can foster creativity and speed up content updates, but it risks creating silos and inconsistencies. Implementing corporate intranet best practices such as intranet governance can mitigate some of these challenges.

Hybrid Structure

The hybrid model combines elements of both centralised and decentralised structures. It allows for central oversight while enabling departments to manage specific content areas. This can be the most effective intranet structure best practice, offering both control and flexibility. Make sure clear guidelines and communication channels are in place to balance consistency with autonomy.

Department vs Function

Another critical decision is whether to structure your intranet by department or by function.

Department-Based Structure

A department-based structure organises content according to the organisational hierarchy. This setup makes it easier for employees to find information relevant to their specific roles. It's straightforward and aligns with existing workflows, making it a company intranet best practices. However, it might not always reflect how employees actually work across different departments.

Function-Based Structure

Alternatively, a function-based structure groups content by activities or processes, regardless of departmental boundaries, e.g. a section on policies and procedures for all departments. This can streamline workflows and encourage cross-departmental collaboration. However, it requires a deep understanding of how different functions intersect and may need more upfront planning.

Balancing Both Approaches

In practice, many organisations find a balance between department and function-based structures works best. For example, having a main department section with subsections dedicated to key functions. This hybrid approach can be the best practice intranet solution, catering to both specific departmental needs and broader functional processes.

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Key Takeaways


  • Whether you choose a centralised, decentralised, or hybrid structure, flexibility will help adapt the intranet to evolving needs.
  • Establish clear guidelines to maintain consistency and quality across all sections.
  • Always keep the end-user in mind. Their ease of use and ability to find information quickly should drive your intranet structure decisions.

Best Practices for Intranet Structure Design

Following these best practices for intranet structure design, you can create a dynamic, user-friendly, and efficient intranet that supports your organisation’s goals and enhances employee productivity.

Have a Clear Vision and Objectives

Establishing a clear strategic vision should be the first step in driving your intranet business requirements and designing an effective intranet structure.

Define the primary objectives, whether it's improving communication, enhancing collaboration, or streamlining processes, to guide every decision in the design process.

Here are some practical tips:

  • Align with Business Goals: Ensure the intranet’s vision aligns with the broader business strategy to drive measurable outcomes.
  • Set Specific, Measurable Goals: Instead of vague objectives like "improve communication," aim for measurable goals such as "reduce email volume by 20%."
  • Create a Vision Statement: Draft a concise vision statement that outlines the purpose and expected impact of the intranet. This helps keep everyone focused and aligned.
  • Identify Key Metrics: Determine which metrics will be used to measure the success of the intranet, such as user engagement rates, time spent on the intranet, or the number of documents accessed.

Involve Stakeholders in the Planning Process

Involving stakeholders from various departments in the early planning stages ensures that the intranet meets the diverse needs of the organisation.

Consider these approaches:

  • Form a Cross-Functional Team: Include representatives from different departments to provide diverse perspectives and ensure all needs are considered.
  • Conduct User Interviews and Surveys: Gather detailed insights from potential users about their needs, preferences, and pain points.
  • Hold Workshops and Brainstorming Sessions: Facilitate interactive sessions where stakeholders can share ideas and collaborate on solutions.
  • Create User Personas: Develop personas based on stakeholder input to guide design decisions and ensure the intranet meets the needs of various user groups.

Choose the Right Structure Based on Organisational Layout

Deciding between a department-based or function-based structure depends on your organisational layout.

As previously mentioned, a department-based structure aligns content with the existing organisational hierarchy, making it intuitive for employees. In contrast, a function-based structure can enhance cross-departmental collaboration by grouping resources according to activities or processes.

Here are some practical considerations:

  • Map Out Existing Workflows: Understand how information flows within the organisation to identify the most logical structure.
  • Evaluate Cross-Departmental Interactions: Consider how often and in what ways departments need to collaborate to determine if a function-based structure is beneficial.
  • Pilot Test Structures: Run pilot tests with small groups to evaluate the effectiveness of different structures before full implementation.
  • Flexible Hybrid Options: Consider hybrid structures that combine elements of both approaches to meet diverse needs and adapt as the organisation evolves.

Ensure Easy Navigation and Usability

Creating a user-friendly interface is crucial for enhancing user adoption.

Ensure that the intranet’s navigation is intuitive and logical, allowing employees to quickly find the information they need.  

Implementing these intranet structure best practices can significantly enhance the overall user experience:

  • Conduct Usability Testing: Test the navigation with real users to identify any issues and make necessary adjustments.
  • Use Clear, Descriptive Labels: Avoid jargon and use straightforward language for menu items and links. 
  • Implement a Consistent Design: Maintain a uniform design throughout the intranet to help users navigate easily and understand where to find information.
  • Provide Quick Access to Frequently Used Features: Highlight commonly used tools and resources on the homepage or main menu.
  • Include a Feedback Mechanism: Allow users to provide feedback on navigation and usability issues, and use this feedback to make continuous improvements.

Implement Scalable Architecture

Planning for future growth and scalability from the outset is essential. Design the intranet architecture to accommodate increasing amounts of data and additional features over time.

Here are some practical tips:

  • Modular Design: Use a modular design approach that allows for easy addition and removal of features without disrupting the entire system.
  • Cloud-Based Solutions: Consider cloud-based intranet solutions that offer scalability and flexibility to handle growing data needs.
  • Future-Proofing: Plan for technological advancements and future-proof your intranet by choosing technologies and platforms that can adapt to new trends and requirements.
  • Load Testing: Regularly perform load testing to ensure the intranet can handle increased traffic and data loads as the organisation grows.

Centralise Essential Resources

Centralising important documents and resources can streamline access and improve efficiency.

Consider these practical strategies:

  • Create a Central Repository: Develop a central repository for key documents, forms, and resources that is easily accessible to all employees.
  • Categorise and Tag Resources: Use categories and tags to organise resources logically, making it easier for employees to find what they need.
  • Implement Document Management Tools: Utilise document management tools that support version control, searchability, and access permissions.
  • Regular Audits: Conduct regular audits to ensure that the centralised resources remain up-to-date and relevant.

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Customise Team Spaces

Customise areas within the intranet to reflect the unique workflows and requirements of different teams. This personalised approach supports corporate intranet best practices by ensuring that each department finds the intranet valuable and useful.

Practical tips include:

  • Departmental Dashboards: Create customised dashboards for each department that highlight relevant metrics, news, and resources.
  • Dedicated Collaboration Areas: Set up collaboration spaces where teams can share documents, communicate, and manage projects.
  • Custom Templates and Tools: Provide custom templates and tools that cater to the specific needs of each department, such as project management templates or specialised forms.
  • Feedback and Iteration: Regularly gather feedback from departments and make adjustments to their customised spaces to better meet their needs.

Integrate Effective Search Capabilities

Implementing advanced search capabilities helps employees quickly locate the documents and data they need, improving overall efficiency.

Practical tips include:

  • Advanced Search Filters: Implement advanced search filters that allow users to narrow down results by date, author, document type, and more.
  • Search Analytics: Use search analytics to understand common search terms and improve the relevance of search results.
  • Natural Language Processing: Incorporate natural language processing to enhance search functionality and provide more accurate results.
  • Regular Indexing: Ensure that the intranet’s content is regularly indexed so that new and updated documents are included in search results promptly.

Regularly Update and Maintain Content

Keeping content current and relevant is essential for maintaining an effective intranet. This proactive approach supports the best practice intranet structure by providing employees with reliable and timely resources.

Practical tips include:

  • Content Ownership: Assign content ownership to specific individuals or teams to ensure accountability for updates.
  • Content Review Schedule: Establish a schedule for regular content reviews to identify outdated or irrelevant information.
  • User Feedback Mechanism: Implement a user feedback mechanism that allows employees to report outdated content or suggest updates.
  • Content Management System (CMS): Use a CMS that facilitates easy updates and allows for content versioning and tracking.

Measure and Adapt Based on Feedback

Using analytics and feedback to continuously refine and improve the intranet structure is crucial. Regularly gather user feedback and analyse usage data to identify areas for improvement.

Practical tips include:

  • User Surveys and Polls: Conduct regular surveys and polls to gather feedback on intranet usability and content relevance.
  • Usage Analytics: Analyse usage data to understand how employees interact with the intranet and identify popular or underutilised sections.
  • Continuous Improvement Cycle: Implement a continuous improvement cycle where feedback and analytics drive regular updates and enhancements.
  • User Testing: Conduct periodic user testing to evaluate new features and gather feedback before full implementation.


Designing an intranet that stands the test of time requires more than just a good idea; it demands careful planning, continuous feedback, and a willingness to adapt.

Understanding the various structures and implementing best practices is key to creating an intranet that is not only functional but also a joy to use.  

Whether you choose a centralised or hybrid model, focus on clear navigation, scalability, and regular updates to keep your intranet relevant and efficient.

In the end, well-designed best practice intranet sites are more than just a repository of information—it’s a dynamic platform that drives engagement, productivity, and innovation.

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