What can we build with Elcom’s online forms?

HR requests (leave, onboarding), IT service tickets, facilities/incident reports, client, supplier or member applications, policy acknowledgements, e-signature forms. And plenty more!

How easy is it to create and update forms?

Very easy. Drag-and-drop fields, conditional logic, calculations, file uploads and prefilled data. No code is needed for everyday changes.

Does it integrate with our existing systems?

Absolutely. Microsoft 365/SharePoint/Teams, HRIS, CRM, finance/ERP, data warehouses and more via pre-built connectors and the API framework.

Can external users submit forms without a company login?

Yes. Offer public or invite-only links with CAPTCHA/OTP options for suppliers, contractors, members or parents.

Is Elcom's forms and workflows secure and compliant?

Elcom offers Enterprise-grade security: SSO/SAML, role-based permissions, encryption in transit/at rest, audit trails and data-retention controls. Australian hosting options also help meet local privacy requirements.

Is it mobile-friendly and does it work offline?

Forms are responsive and you can take advantage of mobile phone specific functionality such as allowing users to sign forms using their finger. With the Elcom mobile app, key tasks can be cached and sync once back online.

Can we report on workflow performance and ROI?

Yes. Monitor and keep track of all forms and workflows including the outcome of completed forms. Schedule reports to be sent to appropriate managers on a recurring basis. Export submissions to CSV tools, track compliance, and quantify time saved to build your business case.

Online Form & Workflow Automation Software

Elcom has partnered with over 1000 organisations including

Elcom Client Logos on Forms Page

What is Online Forms & Workflow Automation?

Online forms and workflow automation lets you collect data through secure digital forms and automatically route it to the right people based on rules you set.

With Elcom, it’s built into the same platform you use for your intranet, website, or portal, no extra tools or integrations required.

Why Choose Elcom for Form Automation

Existing processes slowing you down? Here's how Elcom's Forms & Workflows can help!

Unlimited Users

With our unlimited user licensing model and account creation directly on the Elcom platform, you can offer access to all your internal and external stakeholders.

Full Service Australian Team

Work directly with the people building your site. No hand-offs, no middle layers. Your Project Manager, Business Analysts and Developers are all under one roof, offering world class service.

Your Solution Your Way

Our team will build a tailored forms and workflow solution with a personalised interface and system integration. We'll provide ongoing support post-launch as your portal evolves.

More Than Forms

Elcom can power your entire digital experience ecosystem. Extend your platform to deploy websites, portals, intranets and mobile app solutions.

Key Benefits for Your Organisation

Build Forms in Minutes

Online forms save countless hours in having to manually capture data, enter it into systems and follow up with the necessary people.

Create secure forms in minutes.
Create secure forms in minutes. Build and visualise forms with drag-and-drop fields so staff can publish without needing technical help.
Personalise form answers.
Make it faster for busy users by pre-populating fields with set answers based on staff ID or department. Add dropdowns that change depending on what the user selects.
Use smart panels to minimise form length.
Don’t overwhelm users with unnecessary fields. Use panels to show or hide extra fields and info depending on what a user selects.

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Improve User Experience

Use Elcom’s powerful tools to improve forms and data capture.

Personalise forms for different groups.
Create a form with fields that are only visible to a group of users. You can also hide or display entire forms to ensure the right form is shown to the right group.
Capture signatures for compliance.
Include a signature field so users can sign electronically via upload or touch-screen device (e.g. using finger or stylus).
Capture and process payments.
You can add a payment field to collect credit card details or link forms to externally hosted bank systems to capture and process payments.

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Save Time and Reduce Errors

Lost forms, long processing times, confusing email threads and repetitive work are a thing of the past. You get much greater workplace efficiency.

Automate the approval process. Enable submitted forms and content to follow a workflow so one or more reviewers can approve before publication.
Speed up approvals. When an action is required, notifications can be sent periodically until the action is completed. Fields can also be hidden or visible at different times of the workflow depending on who is approving the form.
Create routing rules. Workflow paths can change based on form answers or the submitter’s profile. Steps can be skipped, reassigned, moved back or ended early depending on those details.

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Fast Content Generation

Bring automation to business processes, enabling faster publishing and better tracking of content.

Automated content creation. Quickly design a form that will automatically publish standardised articles based on the form’s values end users have submitted on submission, with support for approval workflow if needed.
Automate the support function. Quickly assist users and track their support issues. Users simply raise a support request by filling in a form. This triggers support tasks to be performed to enable efficient tracking management.
Make event management a breeze. Simplify events management by letting users submit an event through a form, which publishes once approved by an administrator.

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Easy Management & Reporting

The added benefit of digitalising your forms and automating workflows is the automatic accountability and visibility it brings to your organisation.

Make processes transparent for end users. Present all or part of form information submitted back to the user in a searchable and filterable listing view. This enables them to view how the form is progressing through different stages.
Make it simple for publishers. Add forms on multiple pages, add security permissions to restrict viewing, highlight fields if the answer was modified, add in checklists to ensure approvers tick off a list of items before they approve a form and more.
Visibility for administrators and managers. Monitor and keep track of all forms and workflows including the outcome of completed forms. Schedule reports to be sent to appropriate managers on a recurring basis.

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Trusted by

The Elcom team certainly met my expectations - they’re approachable, flexible and easy to work with. The staff are experts in their area and worked closely with me to get it right when we requested a change. We’ve already seen the return of the financial outlay within the first 3 or 4 months of launching.

Peter Milburn
ICT Manager
Our Lady of the Sacred Heart College Bentleigh

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After acquiring over 100 accommodation services, we needed to efficiently manage and streamline the quoting process for NDIA funding requests for Supported Independent Living customers. Elcom’s form and workflow automates this complex process with multiple approval paths before reaching the NDIA.

Madeleine Donkin
Digital Business Development Mgr
Northcott

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Elcom were awesome throughout the build process and beyond. In our highly regulated industry, automating processes with forms and workflows has been transformative. For instance, the incident tracking manager enables us to capture, publish and monitor incidences automatically across our workforce.

Ryan Davey
Associate Director - Operations
Star Group

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See more customer stories

Comparison: Manual Processes vs Elcom Automation

Feature	Manual Process	Elcom Automation
Speed	Slow approvals, long turnaround times	Instant routing and quick approvals, cutting processing time significantly
Accuracy	High error risk, double-handling common	Validated fields eliminate mistakes, no double entry
Cost & ROI	High ongoing admin hours and costs	Free up staff for higher-value work, reduce operational costs
Tracking & Visibility	Email or paper trail, hard to monitor	Full progress tracking along the entire workflow process
Security & Compliance	Easy to misplace forms and be seen by the wrong people	Role-based permissions and audit trails, data encryption and MFA/2FA
Employee & Customer Experience	Delays cause frustration	Faster responses and mobile-friendly for remote/frontline staff

Why work with Elcom

Unlimited Support, Unparalleled Peace of Mind

We don't simply hand you a product and walk away. We're with you for the long haul.

One Site, Power Many

Run forms and workflows, portals, intranets, websites and multi-sites from a single installation of the Elcom CMS Platform, simplifying site administration and saving time and money.

Don't Build from Scratch

Elcom's abundant out-of-the-box features get your forms and workflows off to a running start. Then add in new functionality at anytime as your teams needs change or grow.

Training and Guidance

Our Training Manager equips your team to confidently manage your site post-launch, with 24/7 access to our Reference and Training Sites for guidance.

Frequently Asked Questions

Still need answers? Browse our general FAQs

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Yes. Route by role, team or location; run steps in parallel or in sequence; add SLAs, reminders and escalations; update statuses automatically; write back to systems when complete. Complex processes can be mapped visually so admins see where items are and who’s next.

Check out the Northcott Intranet case study to see how they built a sophisticated Supported Independent Living form and workflow solution.

Forms & Workflow

Simplify and speed up existing business processes, while reducing costs

What is Online Forms & Workflow Automation?