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Enterprise Web Content Management Solutions

Here is what the Elcom Platform can do for you

Reach your digital goals with the platform trusted by Target Australia, Kia Motors Australia and WWF Australia.

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Whether you need an intranet, digital workplace, portal, website or learning management solution, we've got you covered.

Elcom is a rich and flexible digital experience platform that comes with over 100 base features, modules and connectors to meet all your content management needs and achieve your digital goals - while helping you achieve significant cost and time savings.

We have spent countless hours perfecting the platform so your staff will actually like using it, and your audience will receive consistent and exceptional online experiences. Whatever enterprise content management solutions you need, Elcom can deliver.

Elcom V11.5 Backend Administration Screenshot

  • Features

    What's in the box?

  • Modules

    What's optional?

  • Connectors

    Let's integrate!

Out-of-the-box features

Elcom comes standard with a comprehensive list of base features so you can quickly build a solution to suit your specific needs and requirements.
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Design and Layout

Bootstrap Front-end Support

Support for the leading and widely used Bootstrap framework allows for faster and easier development of responsive sites and Elcom themes.

Themes Engine

A theme is a collection of Masterpages, JavaScript and CSS files, images and module/site configuration packaged into a single distributable ZIP file. Bring together all the components of a theme into single place making working with a website’s layout and design more efficient. This also allows a website’s theme to be downloaded as a ZIP file, and a new theme to be easily installed from a ZIP file as well.


Carousels provide non-technical publishers with the ability to create and apply image sliders, rotating banners or carousels on to any page. Simply drag and drop images into the creator, apply heading, text and transition style you like - it's as easy as that.

Code Blocks

Code Blocks provide the ability to write and use custom front-end scripting code i.e. C# or VB and embed these Code Blocks into articles. This gives developers the flexibility and power to create dynamically generated structured content, such as custom menus and lists.

Stylesheet Library

The Stylesheet Library allows you to control, add and edit, the CSS files used on the site.


Templates are a way of applying content and other article elements to an article when it is first created. Templates are linked to a specific master page that controls its layout.

Corporate Compliance

Allows compliance with corporate standards by locking down the fonts, styles, and components of the editing toolbar.

Menu Creator

Menu Creator allows you to easily add a menu to your site without having to worry about coding the HTML and JavaScript that would normally be required. It allows you to control styling via CSS and create different menus for different sections.

JavaScript Library

The Custom CSS Library allows you to control, add and edit, the CSS files used on the site.

Intuitive Publishing

Folder Explorer

Drop a feature rich folder tree element into your articles, allowing users to navigate through and manage your website’s folder structure within your front-end pages. You can manage the folder structure as well as uploading new documents and images into a selected folder. The folder explorer element will also load a document list element on the same page to display the contents of a selected folder in that document list.

Premium Content

Premium Content allows you to provide exclusive access to content to site subscribers. Non-members will receive only the title and article description, while logged in subscribers will receive the full length content.

My Work

The My Work feature allows you to keep track of content you’re working on by providing summarised views of your work in draft, awaiting approval, awaiting review and tasks you’ve either created or been assigned to.


Create articles and pages with the built-in content editor. The intuitive Microsoft-Word like environment provides non-technical users with the ability to author content, create tables, apply styles, create hyperlinks, import multi-media assets and more.

Compare Versions

Compare Version provides users with the ability to simply select two versions and compare amendments with changes highlighted.

User-Friendly URLs

A friendly URL is a web address that is easy to read and includes words that describe the content of the webpage. This type of URL can be "friendly" in 2 ways by helping visitors remember the Web address, and to describe the page to search engines. Elcom has a setting to generate user friendly URLs using the full folder hierarchy.

In-line editing

In-line editing provides users with the ability to very quickly create and update content on the fly. Simple click and edit, providing true WYSIWYG editing (what you see is what you get).

Most Popular Content

Most Popular Content ranks content popularity based on the number of views, article comments, usefulness and star page ratings – surfacing the best content for your user and highlighting content to improve on.

Redirect Management

The Redirect Link section allows users to add previously used URLs to the article to add multiple ways of getting to the one article. This could be used if moving from an old site to a new site, where search engines have indexed the previous site and you would like to keep those indexes.

Auto Archive

Auto archive can be used to schedule automatic archival of articles and documents at the folder level by having content that meets certain criteria be moved to a different folder on a regular basis – e.g. moving all articles that are older than 30 days to an “Archive” folder once a day.

Defined Content

Defined content allows publishers to add static content that adhere to complex visual layouts that can even include interactive elements without any knowledge of HTML – e.g. A developer can create an accordion defined content template enabling publishers to add accordion items to a page with just a few clicks.

Page Connectors


It is designed for the everyday user and gives you the ability to create forms quickly and easily to capture data. Form Creator uses a point and click form creator tool with no need for technical input. Simply drag and drop fields into your form. The Form Creator makes creating Feedback, Inquiry, and Quote request forms quick and easy.


Display a message when a user visits your site and request their consent or acknowledgement to your message. This flexible feature can be used to request consent from a website visitor to use cookie tracking, as well as on your intranet or portal to request acknowledgement of new policies and procedures.


Users can vote on how helpful or unhelpful articles within a site are. This will help you surface the most relevant and helpful content to your users.

RSS Reader and Publisher

Easily display external RSS feeds on your site. Publish fully configurable feeds of content to anyone with an RSS reader. Allow users to subscribe via RSS to real time content updates.

FAQ Manager

The FAQ Managers allows for simple maintenance of Frequently Asked Questions with the ability to setup sections, and then within each section specific topics. Add in a dropdown to show/hide of answers, link to specific articles for more information and more. Access to FAQs can be secured via security groups.

Online Dictionary

The Online Dictionary feature allows a user to set up a page listing any number of terms and their explanations on your site. It also allows terms to be linked so you can link similar terms or point one term to another where there may be multiple names explaining the same concept.


Using the thesaurus with your keyword search can help your users find results based on both their keyword entered as well as synomyms, common mis-spellings and other associated keywords.


Allows simple polls to be inserted into articles, with the ability to time control the display of these polls. You can also create a series of questions and answers for users of the site to review. 


Create multiple blogs, each with their own user security privileges. Manage and moderate blogs and comments, optionally restrict access via user groups and control editing of posts.

Simplified Asset Management

Dynamic Widgets

You can create and maintain one widget to aggregated content e.g. articles, documents or events, and use it to display information across several articles simply by inserting a tag within either an article or template. Add content blocks anywhere throughout your site, in templates and articles, with easily configurable feeds of dynamically generated information.

Document Manager

Upload, store, manage and publish your documents with the Document Manager. Associate metadata and specify access based on security groups. Search and filter documents based on keywords and other criteria.

Document Upload

Document Upload is an article element that provides end users with simple front-end document upload capability. This improves end user experience by allowing them to upload without learning the backend and increases overall site flexibility allowing admins to deploy upload functions exactly where they are needed.

Taxonomy Manager

Create Taxonomy and use it to tag all content. Once the content is tagged, Dynamic Widgets and Enterprise Search can be enhanced to filter, refine and browse content based on the tags.

Custom Metadata

With this feature, you can add in additional details that describes other data such as meta description, meta title and alt images.

Image Manager

The Image Manager enables you to upload, edit, search for, and optimise images. You can also use a Dynamic Widget to set up an image gallery on your site enabling you to display specified images on your site.

Secure and Accountable

User & Group Security

The Security section provides Administrators with the tools to manage users, groups of users and their access to site folders and functionality.

Performance Optimisations

We have a collection of performance optimisations, both under the bonnet, and features that can be utilised with your website. This includes features such as:
Browser caching
Article level output caching
Embedded article output caching
Lazy loading for elements

Persona Panel

The persona view is a new option added into the Elcom admin toolbar, which allows an author to select a specific device screen size and marketing rule set to see how the current article will look to users matching that criteria.

Two-Factor Authentication

Add an extra layer of security to your site, ensuring only the right person can access their accounts and private information. QR codes for use with an authentication app which will generate single use, time sensitive secret codes for input when logging in. You also have the ability to define a 4-digit pin number for logging into your site.

Admin Alerts

Admin Alerts provide regular updates on frequently changed pages to provide control and ensure quality for collaborative authoring environments.

Change Log

This might be the dialog box prompt which can be configured to show on clicking Publish of an Article, which will prompt the user to comment on what changes they have just made to the article.


Team Workspace

Facilitate collaboration by enabling teams to quickly create workspaces, where they can easily participate in conversations and share documents around a topic or project. Workspaces allow teams to move work out of email threads and into centralised collaborative areas which are more efficient, searchable, and can be as open or private as needed. Users with the right permissions can create a Team Workspace for project specific communication and content. You can add a document list, calendar, news stream, RSS feeds or any Elcom module to build a specific collaborative environment.


Design and implement comprehensive audit processes for approval of content and forms. Access an unlimited number of workflow ‘baskets’ with complete parallel workflows, and the routing rules engine to adapt and branch workflows differently based on information provided in a form submission and the submitting user. Workflows can skip steps, reassign the approver or terminate early. Approvals for workflow basket steps can also be actioned by replying to the email notifications.

Content Alerts

Each time an article or document is created/updated the author can send out an email notification to specified user groups or mailing lists.

Content Review

You can set content reviews for each article to ensure an article is published only once it has been looked over and approved by a specified individual.

Request Feedback

At any time during or after the article creation process an author can collaborate with other users by requesting feedback or comments.

Content Collaboration

Group author content in a centralised and controlled environment with Elcom. Control access with article check-ins/outs. Manage control interactions with version control and roll-backs.

Notifications Framework

The notifications framework provides a consolidated view of notifications that a logged in user must action via a visual activity feed. This can be implemented using a notification content tag and a notification list element.


Add search boxes to your site. This is achieved by setting up a Search element in an article. This can then be included in a master page via the embed article control.

Real-Time Search

Real-time search is an easy way to enhance the user experience and productivity of your website, intranet or portal. When a user starts typing in the search field, results are automatically returned as they type. As the user continues to type, the results update in real-time. A ‘more results’ link offers the user the ability to view all search results on a page.

Federated Search

With Federated search, you can make your search results more helpful for users. This feature allows you to incorporate external websites, RSS feeds and file servers into your search results.

Best Bets

The Best Bets function is used for Search and is part of the Enterprise Search module. You can take the most searched for terms and attach articles, documents or events to them. The assets will then appear at the top of the search results, and can be highlighted if needed with styling to suggest assets to the user. This creates suggested results. Search relevancy is calculated in a number of ways but the highest relevancy ranking is given to any items that have been set up using the Best Bets function.

Easy Administration

Responsive Administration

Our administration interface is completely responsive. This allows all the admin screens to adapt and display optimally for any screen size. Leveraging the de-facto standard Twitter Bootstrap responsive framework, our admin screens have also adopted a flatter design. This means that our admin screens now work on the device that you work on.

Accessibility Compliance

We are committed to supporting and maximising accessibility for all web users. A majority of the HTML produced by Elcom core components are WCAG 2.1 AA compliant. While sites still need to be built with WCAG compliance in mind if required, Elcom provides a good starting point.

Local Administration

Give a power user local administration access to a subset of the site allowing them to create and manage users and groups within their section.

Advanced Analytics and Reporting

Google Analytics Integration

Google Analytics integration comes standard with Elcom. Consolidate your Google Adwords, Webmaster and Analytics data for detailed statistics on your website and Google campaigns.

Analytics Panel

The Elcom admin dashboard’s Google Analytics panel can pull real-time data from your site’s Google Analytics account and display rich graphs right in the admin dashboard; displaying visits, popular browsers and top locations statistics over a day, week or month period.

Publishing Reports

A range of reporting tools are available, dependent on which modules have been activated as part of the deployment. Reports can be based on mailing list subscribers, content created, event registrations, KPI’s met plus much more. Then save time by automating the process of generating and distributing reports; create scheduled reports automatically sent to other users as email attachments. Custom, purpose built reports (complete with filters) can also be created by us to cater for your specific business requirements, accessible through the standard reporting dashboard.

Security and User Reports

Elcom’s powerful reporting provides a granular view of your site’s users and their security permissions and access levels. Featuring all the flexibility of the publishing reports, these reports enable you to track site and user activity from the Elcom capabilities a user has access to, folders a user has permission for and their access level.

Data Insights

Data Insights, turns your data into real-time, dynamic and highly configurable dashboards. Data Insights provides nine page elements that enables the creation of visual dashboards displaying site usage data from logged in users. The Data Insights page elements are highly configurable and can be used to gain insights on the usage of your Elcom site.


The following optional modules are available to enhance the functionality of your solution. Add in new modules at any time after deployment as your needs evolve.
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A/B Testing

The A/B testing Module provides a measurement and evaluation tool for testing the effectiveness of any modifications and improvements made to your site.

Content Migration

The Migration Toolkit assists with bulk content creation of folders, articles, documents and images, and provides a transportable format for basic content. This saves countless hours of manually moving content over from the legacy site.

Corporate Directory

Search, filter and browse the staff directory, or organisations within global site search results. Integrate with Active Directory and export results. Organisational charts can also be automatically rendered based on a contact's manager listed within the Corporate Directory.

Events Manager

A complete event management system for organising public and private events. Supports attendance limits, credit card payments, group bookings, alerts, SMS reminders and much more.

Membership & My Account

Membership/My Account delivers a customisable list of features including: Full registration, permission and security capabilities, integrated approval processes, paid membership and renewal handling, member profile management, complete reporting, email marketing and event interaction.

Social Q & A

Elcom Social Q&A takes the power of crowd sourcing and makes it available for your community or intranet environment. Ask questions, view unanswered questions, share knowledge, vote for the best answers and provide a self-service environment.

Structured Authoring

Structured authoring allows authors to quickly design a form that will automatically publish articles or events from a template from the form’s values on submission, with support for approval workflow if needed. This is a great way for providing a simple, structured way for capturing repetitive information from end users without them needing to learn article authoring or event publishing.

Training Manager

Training Manager provides sophisticated management of staff training programs with visual training pathway designers, simple staff tools, online payments for units on registration and powerful reporting.

Acknowledgement (Licensed)

The Acknowledgement (Licensed) module extends on the base version, and enables you to access detailed reporting and tracking of acknowledgements such as users who have and haven't acknowledged articles.

Content Organiser

Content Organiser enables the creation of packages that are a collection of items that can be put together to create course content for training manager, tests, or surveys.

Document Lists

Specify which documents to display based on upload locations, how many to display and the look and feel of their display. Associate metadata, and specify access based on security groups. Search and filter documents based on keywords and numerous other criteria.


The Geo Locator Module auto detects a visitor’s country of origin and displays localised webpage variations per article based on their country.


Websites, intranets, online training and portals can all be run on a single instance of Elcom. And because it is a single instance it means there's only one login required for each user. No more logging in and out of different systems, setting up new users and managing multiple backup scenarios - the Elcom multi-site solution solves this and more.


Create an open and collaborative environment on your site. Create groups, both private and public, to target conversations around a certain topic, project or idea. Add social streams to your site for either private conversations within members of a specific group or to have open conversations with a greater audience and participants. Users can then view their own social feeds, activity feeds, groups and connections with their My Page dashboard.

Task Manager

Task Manager provides users with the ability to assign tasks, set deadlines and maintain progress. It delivers a centralised view for effective management and delivery of task groups.


The Calendar module allows logged-in users to add appointments to defined calendars. Administrators can create calendars and embed them into any article on their site. You can set the visibility so that only certain or all members can see your calendar. This is particularly useful to see staff availability for projects and resource booking.

Content Personalisation

Now you can define content editor elements to be displayed to a specific audience, by assigning content to be displayed to only users that have been segmented into those marketing segments (through building up rule sets). Leveraging personalised content provides greater opportunities to deliver relevant content to the right audience, opening up-selling and cross selling opportunities, nurturing people through the sales cycle, or helping them find the content they are after more efficiently.

Email Marketing

Easily create, import and manage an unlimited number of mailing lists. Create HTML email campaigns (fully compliant with the Federal Government Privacy Act) and track statistics.

Meeting Manager

Meeting Manager offers centralised meeting management. Schedule meetings, display meetings in a calendar view, manage resources, upload meeting packs, assign agendas and more.

Resource Booking

An easy-to-use, meeting and resource booking tool which integrates with other calendar systems such as Microsoft Outlook.

Store and Branch Locator

Find a store location based on distance of a postcode or zip code. Search result count can be limited, and results are ordered by distance. Link directly to locations via Google maps integration. Note that Google incurs usage charges for the Google maps API.

Tracking Management

Tracking Management enables you to raise an item, and then capture and view all the details about that item in one place over time. It allows you to manage and track items through to resolution. Items are represented as Elcom articles, and these articles can contain various elements related to the item such as document uploads or tasks. Tracking management is designed to work in conjunction with Structured Authoring.


Elcom is built to integrate with your preferred business applications and provide visibility of all these digital platforms. You can also extend on the platform and custom build key integrations specific to your needs.
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Active Directory 

Seamlessly integrate into your Windows based network environment with out-of-the-box Active Directory support (mainly for use in Intranet and Extranet scenarios).

Campaign Monitor 

Integrate with Elcom to track results and manage subscribers in different lists. Opt ins can be automatically pushed into Campaign Monitor.


Teams can insert their Dropbox content into a team workspace at the click of a button. All Dropbox content is displayed including a content search function.

Facebook & Twitter 

Publish events managed through Events Manager directly onto your Facebook page. You can also post social feeds from My Page to your personal Facebook and/or Twitter accounts.

HP Records Manager 

Access HP Records Manager managed documents directly from your Elcom site and publish links on web pages that connect to content residing in the HP TRIM document repository.

Microsoft Exchange 

The Exchange Connector enables two-way synchronisation between Microsoft Office Exchange and the Elcom platform for Calendar appointments.

Open Authorisation (OAuth)

OAuth is a third-party standard for web authorisation, Elcom provides the ability for users to sign in to Elcom using their Facebook, Twitter, or Google Accounts. Enabling Twitter sign in via the OAuth connector also enables the ability to post social posts from my Page, social streams and social groups in the Social module to your personal Twitter account.


View, download and search for documents stored in your Microsoft 365 OneDrive account directly from an Elcom page. Users will also have access to links that can directly open documents for editing in Microsoft 365.


Easily create Salesforce web-to-lead forms directly from your site. Push leads from your website to your CRM/sales teams for immediate follow up with this great connector.


Map SharePoint document libraries to Elcom folders for automatic or manual synchronisation. Centrally publish SharePoint documents to your SharePoint instance and surface synchronised copies of these documents in Elcom using Elcom concepts such as dynamic widgets and apply Elcom permissions. Add an element on a page to display the contents of a SharePoint Document Library and enable users to access, download and/or edit (if given permission) documents directly. Need to find documents fast? Quickly perform real-time searches for SharePoint documents directly within Elcom via a SharePoint tab that appears in search results.

Amazon AWS CDN 

The Amazon AWS CDN Connector enables the Static Publishing feature in Elcom. This enables you to distribute and serve static content to your customers more efficiently and at higher speeds via the use of AWS S3.


The Ecwid connector consists of a set of page elements which allow you to add an online shop immediately into your existing Elcom website. Customers can then shop and check out securely from your site, without being redirected elsewhere. A paid subscription with Ecwid is required to use this connector.

Google Analytics 

Elcom has built-in features to integrate with the use of Google Analytics (GA) including the ability to automatically add GA tracking to document and article links.

Microsoft Office 

Browse, open, edit and/or save your Elcom stored documents directly from the Microsoft Office environment using Microsoft Word, Excel or PowerPoint.

Microsoft Teams

View your Teams messages and files directly from within your Elcom site with this connector. A logged in user can see a list of all their Teams and can view the latest messages and post new messages to these Teams. Similarly, they can view and download files from their Teams. Publishers can add page elements that either display files or messages from a specific Team to any Elcom page. The Corporate Directory module also gains the ability to display a user’s Teams presence and a link to open a direct chat with that user via the Teams app.


Elcom’s PayPal connector allows seamless payment management via PayPal. Our PayPal connector allows for PCI DSS compliant payments.


SAML (Security Assertion Markup Language) is an open standard for authentication and authorisation across disparate systems. The SAML connector allows your users to authenticate against any SAML compliant identity provider and enables Single Sign On (SSO). Azure AD, Okta and StudentNet are examples of SAML compliant identity providers.


This premium rich text editor provides a range of features including an accessibility checker that will identify accessibility issues in content to assist publishers in maintaining and creating WCAG compliant content.


Pull Vimeo video metadata (video duration, keywords, title etc) into document manager and use them across your Elcom site as you would for a document stored in Elcom. This allows you to access Vimeo videos in widgets, document lists, search results or embed them on an article without the need to host the video by simply entering the Vimeo URL.


Pull YouTube video metadata (video duration, keywords, title etc) into document manager and use them across your Elcom site as you would for a document stored in Elcom. This allows you to access YouTube videos in widgets, document lists, search results or embed them on an article without the need to host the video by simply entering the Vimeo URL.


View files and folders stored within your Box account through your Elcom powered intranet.

Developer API / SDK 

Build your own integrations controlling the data flow in and out of Elcom. The Elcom REST API can be used to build integrations in a technology independent manner, whereas the SDK enables developers familiar with Microsoft .NET to develop even deeper integrations.

Email Marketing 

Use the Email connector to publish content directly from your email client. This connector enables the creation of articles simply by sending an email to a designated email address. Articles created in this manner will adhere to a predefined template to ensure that they have a consistent look and feel. Documents and images can also be included as attachments in the email.

Google Drive 

Access your files and folders stored with your Google Drive account.


Configure landing pages and forms, synchronise user engagement and contact data into Marketo for triggering automated nurture campaigns.


Provide a central area to set language type and translation for specific system fields and content. Language can also be set in folder attributes which will automatically add meta language. This component enables the ability to surface language specific content that is managed in Elcom.


The Okta Connector enables bulk creation and updates of user accounts stored in Okta, for Elcom sites that are setup with Okta as their Identity Provider via the SAML connector.

Push to Live

A powerful tool that allows a complete staging/test environment to be pushed to the live site with a single click. Saves hours of time and avoids deployment issues.


Import and manage SCORM compliant eLearning package with this connector. SCORM packages imported via the SCORM connector can either be used in Training manager or launched directly from your Elcom site. SCORM interactive elements (next buttons, quizzes, hot-spots, drag and drop etc) all function in Elcom.


Create web-to-lead forms from directly within Elcom. Map fields from the CRM to publish contact details automatically from Elcom forms to SugarCRM.

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Elcom delivers engaging web solutions for intranets, digital workplaces, websites, portals and learning management.

Our core product is the backbone of over 1,000 successful global site deployments.

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Inner West Council
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