Within our tight timeframe we launched the portal, initially a soft launch with user testing, and so far, so good.
It was always part of our plan to have one CMS for the portal and our website, and launching the portal helped us realise the value in rolling them both into one. Our website and portal were built on different platforms but migrating the website across has been easier than expected.
After the success of the initial soft launch with user testing, the official customer self-service portal was launched.
The solution was rapidly deployed within our tight timeframe. We are now able to present customers with a personalised, seamless online experience.
At the same time, a user-friendly administration makes it easy for staff to keep content up-to-date. One thing that attracted us to the portal was the fact that we didn’t have to build components. There were plenty of options out of the box including a very intuitive CMS that non-technical people can use.
The addition of the CRM system and bespoke app integrations have led it to becoming an integral part of the organisation.