Project Delivery Services

Scoping Typical scoping engagements include 2-4 days onsite working with the client to uncover goals, requirements and priorities. The deliverable is a comprehensive document outlining project requirements and suggested solutions. Scoping includes a range of functions including Information Architecture and Taxonomy Consulting.

Project Management All projects managed by Elcom include a designated Project Manager well versed in coordinating staff and assets to provide high quality Web, Intranet or Extranet site. Project managers are able to manage resources, timeframes and expenditure timings as well as coordinating and advising on web strategy, user buy-in and training requirements.

Creative Web Design The Elcom Graphic Design and Creative team have produced more than 150 unique corporate designs over the last 7 years. Covering logo, web and corporate image design, this has been one of our key differentiators when compared to other software vendors. Designs are optimised for use with Community Manager and seamlessly integrate with our custom development releases. Have a look at our Web Design Showcase.

Custom Development Elcom has built custom line-of-business applications for a number of Australia’s largest companies including Austrade, LendLease and KIA. All Elcom solutions are built using ASP.NET and SQL Server, with our Community Manager ECMS product as a foundation. Integration is key, with interfaces to NetSuite, Microsoft CRM, Perfectus and Navision all successfully delivered in the last 12 months.

Implementation The Elcom implementation team has delivered over 250 client sites to date. Implementation is the process of taking requirements, applying designs, incorporating custom development and delivering it in a high quality, timely manner. Our implementation team is experienced in Usability design, Search Engine Optimisation (SEO) and Search Engine Marketing (SEM) strategies.

Support All Elcom projects are comprehensively support with a Help desk, Technical Support and dedicated developer team on hand to manage any issues.

Hosting Elcom provides staging and production server hosting to customers who have purchased Community Manager (general hosting is not provided). Hosting includes high availability, high performance servers, large internet bandwidth and a complete range of backup and value added services.

Government ICT Services Panel Elcom is on the the NSW Government Panel Contract for Provision of ICT Services for Whole of Government - CONTRACT 2020. Find out more about the Government ICT Services Panel - CONTRACT 2020.

Consulting Services

Assessment & Strategy

Search Engine Optimisation (SEO) assessment Identifying current issues within your sites performance and structure that may be affecting the search engine rankings and number of visitors to your sites.

Usability and Accessibility assessment Review your sites against best practices and compliances including user testing.

Site Load Performance assessment Review your sites load and performance handling.

Online Business Strategy Based on our extensive online experience Elcom’s consultants will provide you with expert input on your current online strategy or help you developing a new strategy to leverage internet business opportunities. We will help you match your business goals to the right online strategy and technology, suggest the best fit traffic / website visitor generation tactics and concepts on how to convert those visitors to your business goals. The strategy will also include our recommendations on how your organisation can leverage the latest web technologies like Facebook, Twitter, Blogs etc. should be and how to avoid common pitfalls.

Knowledge Management Strategy A successful intranet is usually based on its ability to provide staff with the right information and support the collection, updating and sharing of knowledge across the organization. Elcom’s consultants will help you identify key information needs and how to develop an overall knowledge management strategy in alignment with your business goals.

Site Performance

Site Load Performance Monitoring Elcom has years of experience in implementing and hosting small to large sites and will assist you monitoring your sites performance and assess current or potential performance bottle necks.

Site Traffic Improvement Independent of whether your organisation is commercial or non-profit, your websites performance will depend on the number of targeted visitors it receives. Elcom’s consulting team provides a range of services to improve the number of visitors your site gets either: Organically through Search Engine Rankings using SEO. Elcom provides a range of SEO services from assessment, consulting, on & offsite improvement and training. Paid traffic sources such as PPC. We help you set up and run a successful and cost effective paid traffic campaign (e.g. Google Adwords).

Online Reputation Management With the introduction of public commenting, and services such as Twitter and Facebook, the voice of an individual can seriously threaten an organisation’s reputation online. At Elcom we have a wide range of techniques at your disposal in order to improve your reputation and minimize negative impacts on your business by getting your voice heard.

Social Media Optimisation As organisations web presences increasingly have to integrate and extend beyond their own website, implementing and managing various social media sites has become more important. Elcom can assist your business in effectively managing its presence through social media sites and leveraging the power of online communities, blogging and others for your organisation.

Conversion Improvement Leveraging our extensive web experience, Elcom will help you figure out how to convert more of your visitors to your business objectives such as common ecommerce targets like creating more leads and sales or non-profit targets like gathering a larger group of followers, assuring important information gets read or improving donations.

IA & Usability

Usability and Accessibility Services At Elcom we see usability and accessibility as key factors to the success of a website, intranet, portal or e-learning environment. Our consultants will help you with expert reviews assessing best practises and accessibility compliance standards and leverage user testing to gain more insight into your visitor’s experience. We can extend these services using cutting edge test labs, eye tracking and other services when necessary.

Information Architecture Elcom’s consultants will help you build a solid information architecture to structure your website or intranet and show how to leverage the best taxonomy to support it.