|
Manage customer information and knowledge online
How quickly can you access your customer information?
Can you use this knowledge to manage your customers and build long lasting, loyal and productive relationships with them?
If you’re not managing your customers, your competition will be only too happy to do it for you. You need to use all the knowledge you have on your customers to provide them with the ultimate service.
Can you turn this knowledge into new sales?
You need a solution that enables you to easily access, manage and track customer information and turn that knowledge into powerful intellectual property. You need a solution that helps you win customers as well as building rewarding relationships. You need to be able to generate sales leads from those relationships.
Inform is the solution
If you are looking to attract, secure, and increase business, as well as to provide a single point of customer service and support you need Inform. Inform is an innovative solution that helps you transform your business into a customer focused operation. The Inform solution provides you with compelling insights that will help you better understand your customers' needs.
Inform enables you to communicate with your customers through numerous online channels. You can share knowledge within your organisation and with your customers.
Centralised Knowledge
Aggregated customer knowledge is your organisation’s most important asset. This knowledge becomes your intellectual property and is stored by Inform in a secure central location.
This means that any person, at any level within your organisation can use the Inform solution to access all interactions that a customer has had with your company. Your people can use this knowledge to provide superior support to your customers. This streamlines your business and results in increased productivity, efficiency, reduced costs and a fast return on investment.
The Inform solution ultimately results in increased customer confidence in your organisation.
Inform also allows you to better track your clients' needs and tailor your products and services to meet those needs. You can use Inform to identify new areas and opportunities within your customers' organisations - you can then modify your advertising and marketing messages to take advantage of new prospects. With Inform you can cross sell and up sell to these new segments. You can identify and track how many people in your customers' organisations have a specific interest and tailor your marketing effort accordingly. For example, you might invite all the football lovers to a game or add a football theme to all of your communications with them.
Inform lets you record, report and manage all contact and communication that you have with your clients.
Benefits/Features of Inform.
- Inform enables you to manage all customer information and knowledge online.
- You can use Inform to build long lasting and productive relationships with your clients.
- Inform helps you focus your efforts on developing the loyalties of your most profitable customers.
- Streamline information sharing within your organisation.
- Identify and target new opportunities within your customers' businesses.
- Improve service to your customers – provide them with better service for less expense to you.
- Improved bottom line – Inform delivers you an immediate return on investment.
- Inform is a solution that integrates seamlessly with your existing systems so that there is minimal impact of deployment.
- Inform can be customised to integrate with multiple systems
- Thin client, browser based
- Inform is robust, scalable and extensible
- Enterprise architecture
- Inform is highly secure
- Inform is a user friendly, intuitive solution that your staff will welcome.
Fast return on investment
Inform delivers you an immediate return on investment – you will realise increased revenues as a result of:
- Increased productivity – one system handles all of your customers.
- Reduced administration/business costs – because you are managing customers and your organisation online and in real time, you avoid the costs associated with traditional customer service operations.
- Increased revenues from more effective marketing – the information you gather from your customers allows you to tailor your marketing message and increase its effectiveness.
- Low total cost of ownership – Inform integrates seamlessly with your existing systems reducing the cost of deployment.
If you are looking for a software solution that enables you to build long lasting, profitable relationships with your customers, you need the Inform solution. Inform helps you develop and take advantage of your customer information and develop that knowledge into a powerful asset – intellectual property from which strong and profitable customer relationships grow. |