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  • How to Synchronise Documents

    The reason why you will synchronise documents is because if you have FTP the documents into a folder and you will need to synchronise the documents to select them in Document Manager. Login to website Go to: Dashboard > Publishing > Document Manager Click on Synchronise Documents Click "OK"...
    Posted to Knowledge Base (Forum) by paulr on 08-13-2009

  • How to link a menu item to a document

    Login to the Website Go to Dashboard or Admin > Publishing > Folders Select the Folder of the menu item you wish to link to a document Create a default article under the folder if not already created Complete the Require Attributes of the article Under the Optional Attributes section expand the...
    Posted to Knowledge Base (Forum) by paulr on 07-17-2009

  • Re: Can I hyperlink to document using Image Mapper

    Hi there, The only way to use Image Mapper to link to a document is to find out the URL of the document E.g. http://www.domain.com/ArticleDocuments/document.pdf.aspx You can find it out when you search for the document using Document Manager. To find out the Document Link please follow the instructions...
    Posted to Knowledge Base (Forum) by paulr on 04-14-2009

  • Document Security for Searches

    If you don't have access to a folder then you will not see any documents living in that folder when doing a search. For example User A has access to the folder with documents and they do a search, they should pick up those documents in the results. If User B does a search and doesn’t have access...
    Posted to Knowledge Base (Forum) by paulr on 08-27-2008

  • Re: Some general information about the Document Library

    Hi Hilary, In that case we need to switch on advanced doc management on the site. I will get this arranged for you. Thanks Paul
    Posted to Knowledge Base (Forum) by paulr on 06-12-2008

  • File names for pdf documents

    When you have spaces in the file name of a pdf document, Firefox will not prompt the user the open the document in Adobe Reader. Therefore the user will have to select what program to open the pdf document. I would recommend saving all documents with no spaces e.g. test.pdf not test 1.pdf
    Posted to Knowledge Base (Forum) by paulr on 06-06-2008

  • Base Folder

    Just advising that there is no way to lock down the base folder, so you should not upload any private docs or articles etc to that folder. Reason being if you have a search feature on your website and you have private documents or articles in the base folder, the public will be able to pick those up...
    Posted to Knowledge Base (Forum) by paulr on 06-04-2008

  • Issue with losing document extensions in FireFox

    We've noticed an issue with documents losing their extensions when downloaded with FireFox. (Downloads are fine in IE6+) The issue seems to apply to documents that have spaces in them. The short term resolution is to remove spaces (or replace them with underscores) for now. The issue is being investigated...
    Posted to Knowledge Base (Forum) by CraigBailey on 05-16-2008

  • Improving the meaning of search results

    The search results screen often not only displays the name of an article or document but also a brief description. To help users find the information they are after and to improve the relevancy of the search results it is important to put in meaning text in the brief description fields for not only your...
    Posted to Knowledge Base (Forum) by davidg on 03-20-2008
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