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The Content Management Challenge
Electronic content management and communications will continue to grow exponentially. Effective capture and management of knowledge is going to be critical to the interaction between customers, suppliers, and staff. Increasing concerns for accountability, transparency, and compliance are driving information management practices. These requirements are forcing business content to be traceable, secure and auditable at any stage of the content’s evolution.
New forms of content management, context and communication are emerging in today's e-business marketplace. Consolidation of information management processes; physical and electronic, in-process or final are going to be key in capturing emerging markets. Obtaining relevant information on your customers and clients as they view your products and services is going to be crucial in maintaining customer relationships and capturing new and existing markets.
Elcom Delivers Community Manager
Having control over the speed and flexibility to push your organisation’s intellectual capital out there before going live on your site could mean the difference between you or your opposition.
The feature rich modular environment of our Content Management System (CMS), Community Manager enables an organisation to have a customised solution straight out of the box allowing for functionality and connectivity to other systems. Webmasters and IT staff will no longer need to be directly involved in updating content meaning that information no longer has to be forgotten or lost when capturing clients, or employee data. This gives your organisation the freedom to do business the way you need to, without tying up valuable resources.
Community Manager provides an integrated platform for content management within its entire evolution with a focus on managing both “structured” and “unstructured” content. Your organisation now has the ability to be accountable, so business content from a variety of user interfaces can now be systematically captured, created, managed, reviewed, distributed, and stored ensuring that there is no loss in translation with instant publishing to web.
The Content Management Process:
Capture :: Create
Information is gathered in an organisation in two ways: captured as a record or created by internal authors. Captured documents can be both electronic and physical form. Captured are usually declared as records and retained.
Manage :: Review
Not all content arrives in finished form, in fact most originates from within the organisation itself from variety of different document creation applications. Content then goes through a review and approval cycle ending up in the final version ready for publication.
Distribute :: Publish
Often people are creating and contributing content, others may need to access the information inside those documents or records. Traditional forms of printing are being superseded by non-traditional methods like intranet and extranet portals.
Store :: Preserve
With organisations trying to stay on top of industry regulations, legislative compliancy, and government standards monitoring the lifecycle of your content is becoming increasingly more important to preserve content and business practices.
Community Manager is built on a robust set of Microsoft technology:
- Visual Studio 2008
- SQL Server 2000 / 2005 / 2008
- Windows 2000 / 2003 / 2008 Server
- IIS 5/6/7
- Cross browser compatible
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