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Serve Multiple Customers Online
What’s the worst thing you could do to your customers?
Put them on hold for ages until one of your customer service operators becomes available to answer their questions. This will only frustrate your customers and potentially drive them to one of your competitors. Poor response to information requests is one of the most common customer complaints.
You don’t want to be in the business of losing customers - but you only have a limited amount of customer service operators and a finite number of telephone lines available for customer queries. Your operators can only handle one call at a time.
But what if you could handle multiple customers at once?
What if you could do this online, in real time, using software that allowed your operators to serve up to six customers at a time?
Now you can with ChatMaster...
ChatMaster is an online, user friendly interface that allows your customer service operators to have live, one on one conversations with up to six customers. Because the interface is browser based, your operators are free to access the other applications that they need to use to answer customer queries. ChatMaster also has full call centre functionality such as queuing, monitoring, transferring and reporting as well as rude word filtering..
The ultimate customer service solution
Using ChatMaster, you can also track and respond to customer complaints and inquiries. This tracking allows you to update your product and service offering, and tailor your marketing campaigns in line with customer feedback. You are also able to effectively serve a geographically diverse customer base allowing you to grow your business.
ChatMaster is a low cost solution as you do not need to acquire specific software or hardware. With your operators being able to serve more than one customer at a time, your business costs are reduced. Telephone lines are opened up, queuing is reduced and operator productivity increases.
Who should use ChatMaster?
- Call centres/customer service centres – ChatMaster can be used to answer six queries at a time.
- Online education – ChatMaster can be used for live tutorials and training sessions.
- Online technical support – ChatMaster enables live online support or internal helpdesk support.
- Web site support – Interactive/Ordering systems can use ChatMaster to provide their customers with live online assistance.
- Remote medical advice – ChatMaster can be used for live online medical advice.
- Recruiters and HR Departments – ChatMaster can facilitate live online job interviews.
- Government departments – ChatMaster will ensure that only approved answers are provided to the public with the whole conversation stored securely for later review.
Benefits - a fast return on investment is just one!
ChatMaster delivers you a fast return on investment and increased profitability through the following benefits:
- Improved productivity – your customer service operators are able to handle more than one customer at a time.
- Reduced administration/business costs – you do not have to provide additional phone lines or other infrastructure in order to keep up with customer demand for service.
- Increased revenues from more effective marketing – ChatMaster immediately stores all customer chat sessions. This allows you to respond to customer demand and tailor your marketing message accordingly in order to increase its effectiveness.
- Low total cost of ownership – ChatMaster integrates seamlessly with your existing systems reducing the cost of deployment.
What do our Customers Say?
Delores Esteves Managing Director of Leads Plus Global, a Sydney based boutique call centre.
"We use ChatMaster as an integrated solution in our IT help desk call centre. Our help desk supports e-tax, one of the most successful e-business systems deployed by the Australian Taxation Office. Our ability to support multiple conversations not only improves our service level and quality of customer support, it also reduces our operational costs. The secure audit logs ensure that all legal requirements for documentation are adhered to. We see ChatMaster as an integral component of our online and offline direct marketing campaigns." |