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At Elcom we aim to deliver professional, valuable, helpful service via our products and delivery teams. Here's some of the reasons customers enjoy working with us. |
Simple
Powerful products - Simple to use
The latest version of CommunityManager.NET has focused on one thing: Simplicity.
With a completely revamped user interface, you'll be pleased to see productivity from your content managers, administration staff and end-users drastically increases.
Benefit: Improved productivity
- Quick to implement
- Security privileges and groups are simple to create and manage
- Content creation uses an intuitive 'folder' based layout - no training required
- New dashboard allows easy configuration of over 50 modules
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Flexible
Enormous feature set - High ROI
Now in its sixth version, CommunityManager.NET has an impressive breadth of functionality. Clients feel comfortable knowing that an Elcom solution allows them to focus on running their business, confident that their web, intranet and extranet solutions are technically superior and adding value to their company.
Benefit: Focus on your business, we'll take care of the rest
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Supported
Local support and help desk - Just a phone call away : 1300 435 266
Elcom is Australia's largest independently owned Enterprise Content Management (ECM) vendor. All Elcom projects and products are fully backed up by our Help desk, online support and technical support teams.
The key to excellent support is quick turnaround times.
It can be very frustrating waiting for return emails or answers to forum questions. That's why Elcom has a full time help desk team and technical support team in place. Everything from simple queries on how to use the product for maximum efficiency, through to complex data integration, and technical server configuration is covered.
And no matter what level of user (from basic understanding through to highly technical) we've got you covered.
Benefit: Feel secure knowing that anytime you have a query, we've got the answer
- Help desk: 1300 435 266
- Online forum and blog
- Reference site (online help) for registered users
- Dedicated Account Manager for each client
- A partner based approach to doing business together
- Regular user groups and events
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Technically advanced
Latest technology - Quickest benefits
The Elcom technical team constantly evaluates all new Microsoft technology offerings, quickly implementing those that provide benefit to the product suite and our customer base.
For example, CommunityManager.NET was one of the first Content Management Systems to utlise features in the .NET 3.5 Framework, and was included in early Microsoft press coverage due to its performance increases using IIS7 on Windows Server 2008. SQL Server 2008 support was added early in the Microsoft cycle and was powering this company website months before the official Microsoft release in August 2008.
Benefit: Elcom products are technically advanced - never worry about being left behind
- Microsoft Gold Partner, featured in Microsoft launches and conferences
- Invested more than $1.6M on R+D in 2007/2008 financial year
- A large qualified team of Microsoft Certified developers
- Agile development methodology delivers a new release every 6 weeks
- Constant evaluation of the latest tools and server offerings
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Experienced
Hundred of client sites - Draw on our experience
Since 1996 Elcom has been helping clients understand the power of the web. Hundreds of client solutions have enabled us to build a huge internal knowledge base of business understanding with ideas, templates, tips, gotchas, project governance processes, SEO, custom code libraries, designs, and standards compliance experience.
Benefit: You are in safe hands - we'll ensure your site is the best possible solution for your business
- Full end-to-end service
- More than 12 years delivering solutions for the web
- Experienced in all facets of delivery from initial scoping right through to delivery, hosting and technical support
- Numerous integration projects to SAP, SAGE, Microsoft CRM, SAlesforce.com, Navision, Axapta, Great Plains, NetSuite, Perfectus and more
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Business focused
Focus on business needs - It's about adding value
With so much talk about social networking, online collaboration and using video it can be easy to jump into implementing a technical solution without any thought to the business drivers. This can be expensive and demoralising.
With an impressive history of over 300 customer implementations, Elcom has streamlined its project processes so that your business needs are first priority.
Low cost scoping workshops, interactive sessions with end-users, wire-frame design concepts are all simple, standard procedures in our projects. Once the business needs are captured and the business value quantified, only then do we proceed onto the information architecture, technical design and implementation.
Benefit: Manage risk, enable return on investment, and ensure user buy-in
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